Guest Service Agent
Role Overview
Guest Service Agent ensures a seamless check-in and check-out process while spreading the light and warmth of hospitality.
Delivers memorable experiences that make the stay for every guest.
Key Skills for This Role
Full Job Posting
Role Overview
Guest Service Agent ensures a seamless check-in and check-out process while spreading the light and warmth of hospitality.
Delivers memorable experiences that make the stay for every guest.
What You'll Do
- Greet guests upon arrival and complete check-in including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service.
- Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately.
- Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information.
- Use up-selling techniques to recommend hotel amenities and maximize room and service revenue.
- Respond to guest requests, resolve concerns with care and urgency, and manage messages and communications.
What It Takes
- Passion for spreading the light and warmth of hospitality.
- Acting with integrity and always doing the right thing.
- Inspiring others through leadership.
- Belief that teamwork drives the best outcomes.
- Sense of ownership and accountability.
- Focus on the now, bringing urgency and discipline to every moment.
About Hilton
Hilton is a global hospitality leader that has welcomed more than 3 billion guests worldwide.
Recognized on the World's Best Workplaces list by Great Place to Work and Fortune.
Offers a suite of world-class brands and career development support.
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