Guest Service Agent
Full Job Posting
Qualifications
- High school diploma or equivalent; a degree in hospitality management or a related field is a plus.
- Previous experience in customer service or the hospitality industry is preferred.
- Familiarity with hotel management software (e.g., Opera) is advantageous.
- Strong communication and interpersonal skills.
- Ability to handle stressful situations and resolve conflicts effectively.
- Attention to detail and strong organizational skills.
- Proficiency in using computer systems and Microsoft Office Suite.
- Basic math skills for handling payments and transactions.
- Friendly, approachable demeanour with a focus on guest satisfaction.
- Ability to work flexible hours, including nights, weekends, and holidays.
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