Guest Service Agent / Associate
Role Overview
The Guest Service Agent delivers memorable guest experiences while supporting smooth hotel arrivals, departures, and service interactions.
The role combines front-desk service, accurate transaction handling, hotel knowledge, guest communication, and service upselling.
Key Skills for This Role
Full Job Posting
Role Overview
The Guest Service Agent delivers memorable guest experiences while supporting smooth hotel arrivals, departures, and service interactions.
The role combines front-desk service, accurate transaction handling, hotel knowledge, guest communication, and service upselling.
Responsibilities
- Greet guests and complete check-in by verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.
- Process check-out by verifying charges, handling payments, issuing receipts, and accurately using the point-of-sale system.
- Maintain knowledge of hotel offerings, room types, rates, promotions, and local area information.
- Recommend hotel amenities through upselling and respond to guest requests, concerns, messages, and communications.
Qualifications
- The role seeks a passion for hospitality, integrity, leadership, teamwork, ownership, accountability, urgency, and discipline.
- Candidates should support positive guest outcomes through effective communication, care, and service focus.
About Hilton
Hilton describes itself as a global hospitality company with a portfolio of hotel brands and an award-winning workplace culture.
The company states that it supports team members' career journeys and focuses on guest experiences.
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