Guest Service Agent
Role Overview
The Guest Service Agent looks after guests from arrival through departure and helps ensure they have a memorable experience.
The role manages front desk activities, including reception, check-in and check-out, cashiering, foreign exchange, and guest inquiries.
Key Skills for This Role
Full Job Posting
Role overview
The Guest Service Agent looks after guests from arrival through departure and helps ensure they have a memorable experience.
The role manages front desk activities, including reception, check-in and check-out, cashiering, foreign exchange, and guest inquiries.
Responsibilities
- Welcome and care for guests throughout their stay.
- Maintain the cashier float and prepare accurate daily reports of money received.
- Deliver high-quality service that supports guest satisfaction.
- Contribute to department quantitative targets through sales efforts.
- Build friendly, personalized relationships to encourage guest loyalty.
- Keep guest relations a priority while completing administrative procedures.
- Anticipate guests’ needs and take them into consideration.
- Resolve complaints promptly, efficiently, and sensitively, and follow through.
- Keep the front desk clean and orderly.
Qualifications
- A service-focused personality is essential; experience is an asset.
- Prior experience with Opera or a related system is required.
- Fluency in English is required; additional languages are a plus.
- A bachelor's degree or diploma/certification is required.
- Relevant hotel-industry experience is required.
About Accor
Accor describes itself as a hospitality group operating hotels, restaurants, and lifestyle destinations across many countries.
The employer highlights a supportive environment, career opportunities, and sector-specific benefits.
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