Guest Relations Manager

Creating memorable guest experiences through a warm, confident and highly visible presence during service.

Building genuine relationships with our regular guests, VIP clientele and international visitors.

Driving new business through hotel concierge partnerships, private concierge relationships, corporate networking and personal connections.

Growing repeat visits, private dining enquiries and group bookings.

Managing guest feedback with empathy, professionalism and attention to detail, ensuring every recovery strengthens guest loyalty.

Using SevenRooms CRM to build detailed guest profiles and deliver thoughtful, personalised experiences.

Working closely with Operations, Reservations and Marketing to continuously elevate the guest journey and commercial performance.

Has 3–5 years' experience in luxury hospitality, guest relations, VIP services, reservations or restaurant management.

Is naturally charismatic, polished and passionate about delivering world-class hospitality.

Has strong commercial awareness and enjoys building relationships that generate business.

Is confident engaging with high-profile guests, hotel concierges, corporate clients and luxury lifestyle partners.

Has exceptional communication skills, emotional intelligence and impeccable attention to detail.

Thrives in a fast-paced, high-end hospitality environment.

Has experience using SevenRooms or a similar CRM platform (advantageous).

At Tashas Group, we believe true luxury is found in thoughtful details, genuine connections and making every guest feel extraordinary. At Flamingo Room, you'll be part of a team that delivers inspired hospitality through beautiful food, elegant surroundings and engaging service—creating moments that guests remember long after they leave.

If you're passionate about luxury hospitality, love connecting with people and are excited by the opportunity to help grow one of Dubai's most celebrated restaurants, we'd love to hear from you.