Guest Relations Agent
Key Skills for This Role
Full Job Posting
Required Qualifications
- Associate degree or diploma in Hotel Management, Hospitality, or equivalent professional qualification
- Minimum 2 years of professional experience in Guest Relations, Front Desk Operations, or Customer Service roles within a hospitality environment
- Fluent English language proficiency (written and verbal)
- Excellent interpersonal and communication skills with the ability to engage diverse guests and colleagues
- Strong organizational and time management abilities with meticulous attention to detail
- Demonstrated ability to manage stress effectively and remain resilient in fast-paced environments
- Proven team collaboration skills and a genuine commitment to supporting colleagues
- Professional presentation standards and impeccable personal grooming habits
- Proficiency with hotel property management systems and basic computer applications
- Experience with Opera property management system or similar hospitality software
- Multilingual capabilities beneficial for our Abu Dhabi location
- Certification in hospitality customer service or guest relations
- Experience in a luxury or upscale hotel environment
- Demonstrated initiative in creating personalized guest experiences and identifying service opportunities
- Strong conflict resolution and problem-solving capabilities
- Cultural awareness and sensitivity in a multicultural workplace setting
Preferred Qualifications
- Experience with Opera property management system or similar hospitality software
- Multilingual capabilities beneficial for our Abu Dhabi location
- Certification in hospitality customer service or guest relations
- Experience in a luxury or upscale hotel environment
- Demonstrated initiative in creating personalized guest experiences and identifying service opportunities
- Strong conflict resolution and problem-solving capabilities
- Cultural awareness and sensitivity in a multicultural workplace setting
- We are far more than a worldwide leader in hospitality. We welcome you as you are and offer opportunities to find a role and brand that truly match your personality and aspirations. At Ennismore, we are committed to supporting your growth and learning every day, ensuring that your work brings purpose and fulfillment to your life. During your journey with us, you will have the opportunity to explore limitless possibilities, shape your own story, and help us imagine the future of hospitality together.
- Rixos Marina Abu Dhabi is a luxury hotel that delivers authentic Turkish hospitality with exceptional service standards. The hotel redefines luxury by offering a unique and unforgettable holiday experience, creating a new meaning for modern hospitality and leisure.
- SALARIES AND BENEFITS
- Competitive Salary
- Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
- Vacation tickets /benefits provided by the hotel
- Medical Insurance Provided
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