Guest Experience & Manifest - Level II

Overview

Sky Dive Dubai umbrella

• and will be responsible for coordinating and manifesting parachutists and tandem passengers to aircraft, ensuring efficient operations, and providing exceptional customer service to Skydive Dubai’s customers and staff
• Carry out duties of Manifest Level II
• Check in all tandem customers and licensed skydivers. Collect and record all relevant information into customer files. Do the second check for waivers, ensure all waivers are properly and completely filled out, identification is checked, and the customer meets all requirements to jump
• Take copies and file all of licenses, insurance, and logbook for licensed jumpers and ensure they have the proper documentation and prerequisites to jump at the palm
• Input payments (example deposits, vouchers, remaining balances, special event payments, and jump tickets) charged by credit card or cash payments into Jump run, hold accountability for a cash drawer, reconcile drawer at the end of the day
• Run necessary accounting reports and queries to settle the drawer at the end of the day. Submit all documents and receipts
• Assist customers for tandem information, reservations, reservation modification, VIP bookings, and licensed skydiver information via email and phone
• In the event of bad weather, rescheduling tandem reservations, providing same day refunds, assisting in refund request forms for customers who have paid online
• Follow up with the finance department and provide flow of information to the customer throughout the refund process
• Keep record, file and update all waivers from customers
• Demonstrate a thorough understanding of multiple computer software programs (for example, JumpRun, booking system, Microsoft word and Excel)
• Ensure the most efficient daily operation of the drop zone and assist where necessary
• This position is also capable and required to assist at the front desk

Manifest Level II

• Manifest parachutists to aircraft loads.
• Schedule daily operations and reschedule based on weather.
• Ensure aircraft weight and balance restrictions are met.
• Ensure aircraft are utilized efficiently.
• Communicate information with aircraft pilots.
• Maintain records as required.
• Communicate all issues to the Customer Service & Manifest Manager.
• Assist in training staff, as requested

Preferred Educational Qualifications And Professional Certifications

• A minimum of 2 years working within a skydiving manifest office.

Experience

Note