Guest Experience Host

ABOUT US

ABOUT THE ROLE

YOUR RESPONSIBILITIES

• Support Reception/Concierge with guest check-in and check-out, ensuring accurate records and accounts.
• Act as the primary point of contact for guests throughout their stay, managing requests and bespoke itineraries.
• Welcome guests on arrival, assist with luggage, and provide accommodation and local area orientation.
• Maintain regular contact with resident guests, recognising VIPs and special occasions.
• Handle guest queries and complaints professionally, escalating where necessary.
• Promote activities, events, and offerings across The Bamford Collection.
• Uphold The Wild Rabbit service standards with strong attention to detail.
• Ensure all work areas, arrival points, and company vehicles are clean and well maintained.
• Accurately log guest issues on the daily manifest and maintain clear communication across teams.
• Manage guest amenities such as bikes, wellington boots, and device chargers.
• Support Front Office operations, including Reception/Concierge and Night Porter duties, as required.
• Assist with basic housekeeping tasks and minor maintenance when needed.
• SKILLS AND REQUIREMENTS
• Must have held a UK Driver's License for at least 3 years.
• Support colleagues proactively and contribute to a positive team environment.
• Communicate respectfully and positively with all departments.
• Be reliable and punctual on shift
• Share knowledge about The Wild Rabbit, Daylesford and Bamford to help educate colleagues.
• Maintain professional appearance and immaculate presentation.
• Complete mandatory and legal training and attend development courses when requested.
• Demonstrate enthusiasm, positivity and pride in the workplace.
• The on target earning potential for this role is £31,311.20 per annum based on a 40-hour contract - comprising a base salary of £26,811.20, plus a qualified estimate of £4,500 in gratuities and service charge. Please note that this role is an hourly rate and weekly paid.
• About gratuities and service charge: Gratuities are paid on a pro rata basis. It is estimated that in 2026 full-time employees can expect to receive in the region of £4,500 in addition to their annual salary.
• PERKS & BENEFITS
• Discounts: Enjoy a range of discounts on our products, treatments, and dining experiences from day one, including:
• Purchase your lunch at any of our Farm shops (food to go or retail) and receive 50% off, up to the value of £20.
• Shop all other products at our Farm shops and retail stores including clothing, home, garden, food and drink at 30% off, in store and online.
• Visit any of our Daylesford Restaurants and receive 30% off, or any of our Pubs and received 10% off, for yourself and up to five guests.
• Book any of our wellness classes, treatments, services or courses at
• the Daylesford cookery school with 30% off for all employees.
• Receive 60% off all Bamford skincare and 30% off apparel in-store and online.
• Enjoy 40% off all bath, body & home fragrance products from both Daylesford Organic & Bamford, in store and online.
• Mental Health Support: 24-hour access to our Employee Assistance Programme through Help@Hand
• Padel Discount: (Cotswolds)
• Nationwide Gym Discounts: Various nationwide gym discounts available through Help@Hand such as PureGym and The Gym Group
• Local Gym Discounts (Cotswolds Area)
• Wellbeing modules: to provide practical support and advice for your wellbeing
• Electric Car Scheme: (subject to criteria, following probation)
• Volunteering Days: One paid day per year to volunteer with a charity of your choice
• Private Medical: Subsidised private medical insurance through Bupa
• Pension Scheme: Pay up to 9 percent of your salary into your pension each month with a 4.5 percent contribution from us
• Life Assurance: Cover equivalent to one year of your annual salary
• Enhanced Family Leave Pay (T&C’s apply)
• Enhanced Company Sick Pay (T&C’s apply)
• Enhanced Holiday Pay (up to 33 days per annum including Bank Holidays, Pro-Rata)
• Refer a Friend Scheme -Earn up to £750 when you refer a friend to work with us (T&C’s apply)
• Flu Jabs (optional, available twice per annum)

Qualifications

• AND REQUIREMENTS
• Must have held a UK Driver's License for at least 3 years.
• Support colleagues proactively and contribute to a positive team environment.
• Communicate respectfully and positively with all departments.
• Be reliable and punctual on shift
• Share knowledge about The Wild Rabbit, Daylesford and Bamford to help educate colleagues.
• Maintain professional appearance and immaculate presentation.
• Complete mandatory and legal training and attend development courses when requested.
• Demonstrate enthusiasm, positivity and pride in the workplace.
• The on target earning potential for this role is £31,311.20 per annum based on a 40-hour contract - comprising a base salary of £26,811.20, plus a qualified estimate of £4,500 in gratuities and service charge. Please note that this role is an hourly rate and weekly paid.