Guest Experience Expert
Role Overview
Guest Experience Experts deliver services that guide guests through their stay and make transactions part of a memorable experience.
The position is full-time, non-management, and not remote.
Key Skills for This Role
Full Job Posting
Role overview
Guest Experience Experts deliver services that guide guests through their stay and make transactions part of a memorable experience.
The position is full-time, non-management, and not remote.
Guest service responsibilities
- Process operational needs, address guest requests, and complete reports.
- Share highlights of the local area and help make the guest experience memorable.
- Follow company policies and procedures, maintain confidentiality, protect company assets, and uphold quality standards.
- Maintain professional uniform, personal appearance, and communication; perform other reasonable duties as requested.
Physical requirements
- Work requires standing, sitting, or walking for extended periods.
- Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Preferred qualifications
- High school diploma or GED equivalent is preferred.
- No related work experience or supervisory experience is required.
- No license or certification is required.
About St. Regis
St. Regis Hotels & Resorts is a luxury hotel and resort brand within Marriott International.
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