Guest Experience Expert
Role Overview
Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.
They are empowered to move about their space and do what needs to be done.
Work includes processing operational needs, addressing guest requests, completing reports, and sharing local-area highlights.
The role makes transactions feel like part of the guest experience.
Key Skills for This Role
Full Job Posting
Position Summary
Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.
They are empowered to move about their space and do what needs to be done.
Work includes processing operational needs, addressing guest requests, completing reports, and sharing local-area highlights.
The role makes transactions feel like part of the guest experience.
Critical Success Factors
- Creating a safe workplace.
- Following company policies and procedures.
- Maintaining confidentiality.
- Protecting company assets.
- Upholding quality standards.
- Ensuring professional uniform, personal appearance, and communications.
- Standing, sitting, or walking for an extended time.
- Moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 10 pounds without assistance.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None.
About The Luxury Collection
The Luxury Collection Hotels & Resorts has over 120 properties in more than 35 countries.
Its history begins in 1906 under the Italian CIGA brand.
Each luxury hotel and resort is described as a unique expression of its locale.
The brand seeks people with appreciation for storytelling, heritage, and personalized hospitality.
Job Details
Job Category: Rooms & Guest Services Operations.
Location: 3017 Alemam Mohamed Bin Masoud, Al Ruqiyah, RDFA7628, Ad Diriyah 13712, Saudi Arabia.
Schedule: Full Time.
Located Remotely? N.
Position Type: Non-Management.
Responsibilities
- Deliver a wide range of services that guide guests through their entire stay.
- Take initiative and move about the space to do what needs to be done.
- Process operational needs and address guest requests.
- Complete reports as required.
- Share highlights of the local area with guests.
- Make transactions feel like part of the guest experience.
- Create a safe workplace and follow company policies and procedures.
- Maintain confidentiality and protect company assets.
- Uphold quality standards and ensure professional uniform, personal appearance, and communications.
- Perform other reasonable job duties as requested.
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