Guest Experience Agent - Front Office (Saudi National)
Role Overview
Guest Experience Agent at FAENA The Red Sea serves as the first point of connection and lasting impression for guests.
The role brings the brand to life through intuitive service, genuine warmth, and attention to detail.
Acts as a key liaison between guests and the resort to ensure every interaction is seamless, personalized, and precise.
From check-in to departure, anticipates needs, resolves requests with confidence, and creates a sense of belonging.
Key Skills for This Role
Full Job Posting
Role Overview
Guest Experience Agent at FAENA The Red Sea serves as the first point of connection and lasting impression for guests.
The role brings the brand to life through intuitive service, genuine warmth, and attention to detail.
Acts as a key liaison between guests and the resort to ensure every interaction is seamless, personalized, and precise.
From check-in to departure, anticipates needs, resolves requests with confidence, and creates a sense of belonging.
Key Responsibilities
- Deliver exceptional front office service aligned with Forbes standards and luxury hospitality expectations.
- Manage guest arrivals and departures efficiently, ensuring a smooth and welcoming experience.
- Maintain full awareness of daily resort operations, including VIP arrivals, events, and occupancy.
- Build strong guest relationships through recognition, personalization, and preference tracking.
- Respond to guest inquiries, requests, and concerns promptly and professionally.
- Act as a liaison between Front Office, Concierge, Butler, Housekeeping, and Engineering teams.
- Support concierge services including reservations, guest information, and special requests.
- Handle guest accounts, payments, and cashiering responsibilities with accuracy.
- Maintain and update guest profiles using Opera and other systems.
- Assist with luggage handling and airport transfers coordination when required.
- Promote resort facilities, services, and experiences, identifying upselling opportunities.
- Follow daily shift checklists and ensure accurate handovers between shifts.
Qualifications
- Minimum 1 year experience in Front Office or Guest Relations within a luxury hotel or resort.
- Diploma or degree in Hospitality Management or related field preferred.
- Strong understanding of luxury service standards (Forbes or similar).
- Excellent communication and interpersonal skills with a guest-first mindset.
- Professional, polished, and confident in guest-facing environments.
- Strong problem-solving skills with the ability to think on your feet.
- Highly organized with attention to detail and accuracy.
- Experience with Opera or similar hotel management systems is an advantage.
- Energetic, adaptable, and able to thrive in a fast-paced environment.
- Discreet, trustworthy, and able to handle sensitive guest information.
- Passion for hospitality and creating exceptional guest experiences.
- Must speak fluent English and Arabic.
About FAENA
The FAENA Movement is a journey of art, culture, and community rooted in the soulful traditions of the South.
FAENA The Red Sea marks an expansion into the Kingdom of Saudi Arabia.
The company creates spaces where dreams are brought to life through bold ideas, meaningful collaboration, and a deep sense of purpose.
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