Guest Experience Agent
Role Overview
Guest Experience Agent at voco Doha Central, a pre-opening hotel in Doha.
The role focuses on welcoming guests, seamless transactions, anticipating requests, and sharing local insights.
Key Skills for This Role
Full Job Posting
Role overview
Guest Experience Agent at voco Doha Central, a pre-opening hotel in Doha.
The role focuses on welcoming guests, seamless transactions, anticipating requests, and sharing local insights.
Day-to-day responsibilities
- Welcome guests and acknowledge IHG One Rewards members and returning guests in person or by phone.
- Take, manage, and receive payments for guest bookings; support check-in and check-out.
- Anticipate guest needs, handle requests, and offer tailored recommendations.
- Help guests with concerns including bill issues and restaurant recommendations.
What the role requires
- Fluent English; additional languages are an advantage.
- Communication and problem-solving skills.
- Reading, writing, basic mathematics, and computer skills.
About the hotel
voco Doha Central has 147 rooms and suites, dining venues, an indoor pool, fitness centre, spa, and event spaces.
The hotel is described as a pre-opening property in central Doha.
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