Guest Arrival Expert - Bellman
Role Overview
Guide guests through hotel arrival and departure experiences and help create memorable service from start to finish.
Take initiative, move around the work area, and handle operational needs, guest requests, reports, and local-area information.
Key Skills for This Role
Full Job Posting
Position summary
Guide guests through hotel arrival and departure experiences and help create memorable service from start to finish.
Take initiative, move around the work area, and handle operational needs, guest requests, reports, and local-area information.
Responsibilities and service standards
- Support guest arrival and departure experiences.
- Address guest requests and complete operational tasks and reports.
- Share highlights of the local area with guests.
- Follow company policies and procedures, maintain confidentiality, protect company assets, and uphold quality and safety standards.
- Maintain professional uniform, appearance, and communications; perform other reasonable duties as requested.
Preferred qualifications and physical demands
- A high school diploma or G.E.D. equivalent is preferred.
- No related work experience or supervisory experience is required.
- The role involves standing, sitting, or walking for extended periods and hands-on movement of objects weighing up to 50 pounds without assistance and over 75 pounds with assistance.
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