GSOC Supervisor

Role overview

Location and schedule

• The role is designated fully onsite in New York, New York.
• Assigned shifts rotate across a 24/7 schedule, including days, evenings, overnights, weekends, and holidays; extended hours may be required during major incidents.
• Supervisors must remain on duty until properly relieved.

What you'll do

• Lead shift operations and ensure responsibilities, procedures, and escalation protocols are followed.
• Support analyst onboarding, training, development, and the development and review of GSOC procedures.
• Review analyst communications, reports, and intelligence products before dissemination.
• Oversee monitoring and analysis of external events that could affect employees, executive travel, company events, facilities, or operations.
• Oversee physical-security system monitoring and guide assessment of alarms and suspicious activity.
• Direct responses to building security incidents and ensure appropriate escalation.
• Coordinate crisis response, emergency communications, and updates to response teams and leadership.
• Support shift scheduling and coordinate staffing coverage, PTO, call-outs, and schedule changes.
• Ensure incident and follow-up records are accurate and communicate relevant information at shift turnover.

Experience and qualifications

• 3–5 years of experience in security operations, emergency communications or dispatch, intelligence, corporate security, or a similar 24/7 monitoring environment.
• A relevant bachelor's degree or equivalent combination of education, training, and work experience is preferred.
• Strong written and verbal communication skills, sound judgment, and ability to direct analysts and escalate evolving incidents.
• Working knowledge of physical security, geopolitical risk, operational disruptions, and source credibility assessment.
• Working knowledge of OSINT techniques and social media platforms for threat research and monitoring.
• Ability to maintain confidentiality, organize and prioritize work, and remain composed under pressure.

Systems and tools

• Familiarity with, or ability to learn, incident-management frameworks, intelligence systems, case-management tools, access-control and video-management systems, and escalation procedures.
• Proficiency with Microsoft 365 applications and web-based platforms; ability to learn specialized security and intelligence systems.