GSOC Intelligence Manager (Program Manager)

Lead and mentor a team of GSOC analysts

Oversee 24/7 intelligence operations, incident response, and crisis management

Set priorities and ensure timely delivery of intelligence products and client requirements

Develop and maintain SOPs, protocols, and operational processes

Provide intelligence briefings and reporting to client security and business leaders

Serve as a trusted client liaison and anticipate evolving security needs

Monitor program metrics, quality, and performance

Support hiring, training, scheduling, performance management, and team development

Backfill analyst shifts as needed

Collaborate with Crisis24’s global intelligence and security teams

Bachelor’s degree required; Master’s preferred

7+ years of experience in intelligence analysis, threat assessment, incident response, or related security operations

Previous 24/7 GSOC experience strongly preferred

Experience leading or mentoring analysts

Strong intelligence research, analytical, writing, and briefing skills

Experience managing client relationships and presenting to senior stakeholders

Strong problem-solving, organization, and communication skills

Ability to work independently in a fast-paced environment

Foreign language and international travel experience preferred

Proficiency with Microsoft Office; Google Earth/Maps experience a plus

Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24 is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.