Director, Risk Solutions Middle East/ India

About Crisis24

Role overview

Key responsibilities

• Contact target customers directly or with partners in security, medical, insurance, related services, and travel.
• Plan target-account selection and lead opportunities from initiation through deal close, with short- and medium-term goals.
• Build partnerships to increase pipeline generation and develop relationships with customer decision-makers.
• Collaborate with analysts, crisis consultants, and operations centers to understand needs, develop solutions, and support acquisition.
• Maintain customer records in the CRM application.
• Communicate consultatively with customers, deliver presentations, and explain the benefits of company solutions.
• Keep current on company strategy, products, solutions, and services.
• Protect company and stakeholder data and systems, report incidents, complete training, and identify improvements.

Qualifications

• 10 or more years of successful experience in business development, account management, or customer service.
• Bachelor's degree in political science, business, medicine, or a technical field.
• Experience delivering customer-centric solutions and engaging key stakeholders at all organizational levels.
• Experience establishing referral or reseller partnerships to generate leads, especially in countries without a sales presence.
• Experience managing customer accounts to support retention and upselling.
• Excellent written and spoken English and Hindi.
• Sound knowledge of Microsoft Office and experience with CRM software; Salesforce is preferred.
• Industry experience in security, medical aid, risk management, or corporate resilience is preferred.
• Demonstrated strategic thinking, persuasive presentation, negotiation, problem-solving, teamwork, interpersonal, and customer-handling skills.
• Able to prioritize competing tasks with attention to detail and demonstrate a hands-on approach.

Workplace and travel

• Work at least two days per week in the office in Dubai.
• Occasional travel, including international travel, is required.

Offer

• The employer offers performance-related pay and bonuses based on individual and company success.
• Other offerings include pension schemes, further training, modern work equipment, and employee and team-building benefits.