Growth Operations Manager
Role Overview
Growth Operations scales business operations and delivers complex, high-value, organization-wide projects.
The role partners with a functional leader to improve processes and technology and owns strategic cross-functional projects.
The position calls for analytical problem-solving, influence, ownership, and change leadership in a fast-changing, high-visibility environment.
Key Skills for This Role
Full Job Posting
About Nesto Group
Nesto Group provides mortgage technology and financing solutions and operates the CMLS, nesto, and Nesto Cloud brands.
The company describes a 1,300-plus person team and a mission to build Canada's mortgage ecosystem of the future.
About the role
Growth Operations scales business operations and delivers complex, high-value, organization-wide projects.
The role partners with a functional leader to improve processes and technology and owns strategic cross-functional projects.
The position calls for analytical problem-solving, influence, ownership, and change leadership in a fast-changing, high-visibility environment.
Responsibilities
- Partner with a core function's leader to generate growth and value through improved processes and technology.
- Improve core processes and the experience of borrowers, brokers, and capital partners; develop decision-support reporting.
- Prioritize a growth roadmap and coordinate with Product and Technology.
- Deliver large-scale functional projects from scoping through implementation and change management.
- Lead cross-company projects such as enterprise software deployments, acquisition integrations, and major partner onboarding.
- Coordinate stakeholders across senior leadership and frontline teams; drive projects through complexity and ambiguity.
- Own enterprise software implementation and adoption; contribute to Growth Operations practices and ways of working.
Basic qualifications
- 3–6 years of management consulting or hands-on startup operations experience.
- Strong analytical ability, spreadsheet skills, and experience building clear, quantified business cases.
- Strong prioritization, organization, stakeholder management, and time management; comfort with ambiguity.
- Strong communication and ability to present changes and represent the company with senior partners.
- Process-oriented, solution-focused approach and curiosity about technology and innovation.
Workplace and travel
- Work from the Toronto office at least two days per week.
- Occasional travel to Montreal, Calgary, or Vancouver is a strong asset.
Additional assets
- Mortgage or financial sector experience is a nice-to-have.
- French fluency is a nice-to-have.
Benefits
- Benefits include medical, dental, and vision coverage, wellness support, four weeks of vacation, floater days, statutory holidays, RRSP matching, parental leave top-ups, and learning and education support.
Compensation
- Pay range: CAD 120,000–135,000; the description does not specify a pay period.
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