Group Travel Project Specialist

Company Overview

Job Purpose

Group Travel Project Specialist

Operational & Project Management

• Manage end-to-end group travel projects, including sourcing, quoting, booking, ticketing, and complex itinerary management.
• Provide expert advice on corporate travel products, fares, destinations, suppliers, and travel solutions.
• Manage air, hotel, car, and ground transportation arrangements while ensuring accuracy and cost efficiency.
• Build and maintain travel registration websites and manage project-related systems.
• Coordinate with internal teams and suppliers to ensure seamless project delivery.
• Monitor project budgets, maximize profitability opportunities, and negotiate best rates with suppliers.
• Maintain accurate project documentation, reporting, and communication records.
• Identify risks, develop mitigation plans, and resolve issues promptly to ensure customer satisfaction.

Communication

• Maintain professional and proactive communication with clients, suppliers, and internal stakeholders.
• Respond to client and supplier queries within agreed timelines.
• Provide regular project updates, manage expectations, and ensure a positive customer experience.
• Capture and maintain accurate traveler and client communication records.

Administration

• Ensure accurate processing of traveler data, bookings, payments, and project documentation.
• Complete reconciliations, reporting, and administrative tasks within deadlines.
• Maintain compliance with company procedures, supplier deadlines, and customer requirements.

Account Management

• Support client relationship management and contribute to customer retention.
• Assist with proposals, pitches, budgets, and business development opportunities.
• Identify opportunities to improve profitability and grow client accounts.
• Maintain customer information and opportunities within relevant systems.

Training & Development

• Participate in relevant training and development opportunities.
• Support onboarding and knowledge sharing with new team members.
• Contribute to improving processes, systems, and ways of working.
• Share expertise and support team capability development.

Key Competencies

• Driven to achieve results, meet goals, and contribute to business success.
• Self-motivated with the ability to manage priorities and support team performance.
• Adapts positively to change and uses effective negotiation skills to achieve win-win outcomes.
• Balances customer requirements with FCM Meetings & Events business objectives.
• Demonstrates strong problem-solving skills and takes a proactive approach to resolving challenges.
• Communicates effectively with clients, suppliers, and internal stakeholders.
• Follows FCM processes, systems, and risk management procedures with accuracy.
• Manages multiple group travel projects, budgets, suppliers, and deadlines effectively.
• Demonstrates strong commercial awareness and financial management skills.
• Manages pricing, payments, reconciliations, and identifies cost-saving opportunities.
• Provides exceptional customer service and builds strong client relationships.
• Takes ownership of assigned projects and ensures successful delivery.
• Reviews data, budgets, and contracts to identify risks and opportunities.
• Supports account management, proposals, presentations, and business growth initiatives.
• Demonstrates expertise in airline group bookings, fares, ticketing, and GDS processes.
• Understands airline policies, group contracts, and risk management requirements.
• Identifies potential risks and supports effective crisis management.
• Uses travel technology and automation tools to improve efficiency and processes.
• Shares knowledge, supports team development, and contributes to continuous improvement.

Experience & Knowledge

• 2+ years of experience in travel consulting, group travel planning, MICE, or a similar role.

(Essential)

• Strong customer service skills with experience managing client requirements.

(Essential)

• Proficiency in Microsoft Office Suite.

(Essential)

• Experience using travel booking systems and GDS platforms such as Amadeus, Sabre, or Galileo.

(Essential)

• Experience managing airline group bookings and related platforms.

(Desirable)

• Experience with event/travel management platforms such as Cvent and Qondor.

(Desirable)

• Strong knowledge of travel suppliers, destinations, and industry products.

Education & Qualifications

• High school diploma or equivalent required.

(Essential)

• Degree or qualification in Travel & Tourism, Hospitality, Business, or a related field.