Group Insurance Coordinator

Role purpose

Claims and operational support

• Advise local operations on existing or potential claims and provide draft wording and specialist advice for client communications.
• Consider commercial factors and insurance coverage when advising on claims.
• Maintain relationships with business teams at global operational sites.

Insurance coordination and risk

• Maintain relationships with insurers and insurance brokers and ensure alignment between parties.
• Maintain expiry-date calendars and accurate dates to support renewal discussions.
• Provide practical advice on risk mitigation, coverage, and claims management.
• Own group insurance documentation, including physical repositories and the insurance section of the group intranet.
• Identify risk concerns for senior management and encourage insurance-aware business decisions.
• Challenge existing processes and identify opportunities to improve efficiency.

Education and experience

• Degree-level education in insurance or a related field.
• 3–5 years specialising in insurance matters, claims handling, and administration.

Skills and knowledge

• Knowledge of insurance principles, claims handling and administration, policy renewals and coverage, and risk mitigation.
• Advanced Microsoft Office skills.
• Coordinate with insurers, brokers, lawyers, and global operational teams; maintain accurate documentation and renewal calendars.
• Strong written and verbal communication, attention to detail, negotiation and influencing, presentation, decision-making, adaptability, and collaboration.