Group Head of IT

Operational Management

• Oversee all aspects of IT department operations including IT infrastructure, Communication (LAN, WAN, email, etc), database, backup recovery, regulatory compliance.
• Manage the day-to-day operations of the IT group including downtime, reporting service levels, defining and tracking IT operational metrics and providing status to management.
• Prepare overall status and activity metrics that documents and tracks delivery of IT services, planned and unplanned system outages, and other key IT performance metrics.
• Maintains overall security of Artan s network, systems and data.
• Owns and maintains strict controls on data/system backups and recoverability.
• Management staff members in their daily activities as well as supporting business projects.
• Develop and manage relationships with vendors in support of staff growth and systems support.
• Manage overall capacity utilization of Server/hardware environment ensuring it is optimized to meet Artan s business requirements.
• Undertake risk assessments of both hardware and software for both internal and external business clients.
• Oversee outsourced software development relationships, development and delivery.
• Ensures a proactive approach in staying up to date on current projects in progress, projects in the pipeline and operational issues, including industry technology trends and applicability of software/hardware solutions.

Strategy and Planning

• Contribute to the development of IT departmental strategies to align with the overall business strategy.
• Develop and implement hardware and software standards for network, services, databases, wireless technology, file and print services, etc.
• Develop and implement data retention standards develop and maintain overall backup and recovery strategy (Disaster Recovery and Business Continuity).
• Development, implement and maintain processes and procedures for effective delivery of services and compliance with regulatory guidance.
• Establish and implement best practice standards as well as departmental policies and procedures.
• Overall responsibility for strategic planning for system upgrades.
• Determine, recommend and implement hardware and software upgrades for business applications, server hardware, network equipment, desktop, laptop etc.

Team Management:

• The incumbent needs to oversee the quality of work and productivity of the team member(s) and provide guidance and direction wherever necessary.
• Any other tasks, duties & responsibilities that may be added from time to time as relevant to business requirements.