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GRO - Operations Analyst

Manulife
Halifax, CAN
Full-time
Entry
Hybrid
Discovered 1 months ago
Data analysisData miningData visualizationProcess assessmentRoot cause analysisCustomer experience

Full Job Posting

GRO Operations program

Manulife’s GRO Operations is an 18-month direct-hire early talent program for new graduates in financial services.

Participants are placed in one of eight business units across Toronto, Halifax, and Montreal.

Business areas include Retail & Wealth, Retirement Operations, Investment Operations, Alternative Investment, Fund Services Performance & Reporting, and Strategy.

The program provides structured learning, core skills training, mentorship, leadership exposure, and experience in customer experience, data analytics, and continuous improvement.

Responsibilities

  • Clarify business drivers, needs, and initiative requirements using analysis and critical thinking.
  • Build stakeholder relationships; assess processes, analyze data, investigate root causes, prioritize, and present findings with a focus on customer needs and NPS.
  • Document solution requirements, propose solutions, lead meetings, and communicate changes to business partners.
  • Recommend business decisions that deliver results and address customer issues.
  • Depending on team assignment, support activities such as trade processing, valuation and risk oversight, vendor management, reporting, onboarding, data management, and dashboard creation.

Required qualifications

  • Pursuing a Business Administration or related degree at an accredited university, with expected Spring 2026 graduation.
  • Strategic thinking, customer focus, analytical ability, interest in data analysis, and problem-solving skills.
  • Curiosity, willingness to learn, strong work ethic, proactive and flexible attitude, and readiness to contribute where needed.
  • Strong time management, planning, and communication skills; ability to build stakeholder relationships and collaborate.
  • Understanding of financial services, including wealth and asset management.

Workplace

  • Working arrangement is hybrid.

Hiring initiative

The posting supports ongoing hiring for existing and/or future vacancies.

Application

  • Submit a résumé and cover letter together in one PDF.

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