GRO - Operations Analyst
Role Overview
Manulife’s GRO Operations is an 18-month direct-hire early talent program for new graduates in financial services.
Participants are placed in one of eight business units across Toronto, Halifax, and Montreal.
Business areas include Retail & Wealth, Retirement Operations, Investment Operations, Alternative Investment, Fund Services Performance & Reporting, and Strategy.
The program provides structured learning, core skills training, mentorship, leadership exposure, and experience in customer experience, data analytics, and continuous improvement.
Key Skills for This Role
Full Job Posting
GRO Operations program
Manulife’s GRO Operations is an 18-month direct-hire early talent program for new graduates in financial services.
Participants are placed in one of eight business units across Toronto, Halifax, and Montreal.
Business areas include Retail & Wealth, Retirement Operations, Investment Operations, Alternative Investment, Fund Services Performance & Reporting, and Strategy.
The program provides structured learning, core skills training, mentorship, leadership exposure, and experience in customer experience, data analytics, and continuous improvement.
Responsibilities
- Clarify business drivers, needs, and initiative requirements using analysis and critical thinking.
- Build stakeholder relationships; assess processes, analyze data, investigate root causes, prioritize, and present findings with a focus on customer needs and NPS.
- Document solution requirements, propose solutions, lead meetings, and communicate changes to business partners.
- Recommend business decisions that deliver results and address customer issues.
- Depending on team assignment, support activities such as trade processing, valuation and risk oversight, vendor management, reporting, onboarding, data management, and dashboard creation.
Required qualifications
- Pursuing a Business Administration or related degree at an accredited university, with expected Spring 2026 graduation.
- Strategic thinking, customer focus, analytical ability, interest in data analysis, and problem-solving skills.
- Curiosity, willingness to learn, strong work ethic, proactive and flexible attitude, and readiness to contribute where needed.
- Strong time management, planning, and communication skills; ability to build stakeholder relationships and collaborate.
- Understanding of financial services, including wealth and asset management.
Workplace
- Working arrangement is hybrid.
Hiring initiative
The posting supports ongoing hiring for existing and/or future vacancies.
Application
- Submit a résumé and cover letter together in one PDF.
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