Graduate Trainee - ORM (Freshers)
Role Overview
Graduate Trainee role focused on online reputation management and response management.
The role requires 0–1 years of experience and is suitable for freshers or early-career candidates.
The position involves monitoring and engaging with audiences across social and digital platforms on behalf of brands.
Key Skills for This Role
Full Job Posting
Role Overview
Graduate Trainee role focused on online reputation management and response management.
The role requires 0–1 years of experience and is suitable for freshers or early-career candidates.
The position involves monitoring and engaging with audiences across social and digital platforms on behalf of brands.
Key Responsibilities
- Monitor and review user comments, suggestions, feedback, and complaints across social handles and platforms.
- Connect with and engage target audiences on digital platforms on behalf of the brand.
- Respond to negative comments and feedback and redress complaints within client-specified turnaround times.
- Address user queries to build brand awareness and support online reputation management.
- Acknowledge compliments and showcase them on brand social media pages.
- Identify and use social listening tools for response management.
- Share brand comments with brand associates or managers in real time.
- Categorize data and prepare reports on brand performance, feedback, pain points, and suggested actions.
- Analyze audience comments, conversations, complaints, and feedback to provide brand insights.
- Prepare presentation reports covering sentiment and the platforms receiving the most audience buzz.
Qualifications
- A graduate degree or a UGC-approved diploma in Mass Media, Marketing Communication, Advertising, or an equivalent field.
- 0–1 years of experience with a brand, digital, social, advertising, creative, or media agency.
- Certification in Digital Media, SEO, SEM, or Ecommerce is advantageous.
Reporting Analysis Areas
- Prepare sentiment summaries showing what audiences discuss most about the brand.
- Identify the social platform, blog, or review site receiving the most audience buzz.
- Provide suggestions for improving brand positioning and addressing identified weaknesses.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at dentsu
Junior Media Planner
Riyadh, KSA
Carat is hiring a Junior Media Planner in Riyadh to support communications planning under a strategist. The role involves media landscape research, audience and cultural insight gathering, and analysis of syndicated, pro
Media Manager
Jeddah, KSA
Dentsu is seeking a Media Manager to lead media planning and campaign delivery across client accounts. The role covers cross-channel planning, execution, optimization, reporting, client presentations, and supervision of
Performance Manager
Dubai, UAE
Dentsu is seeking a Performance Manager to lead performance campaigns and manage a team and client portfolio. Candidates need 5+ years in performance marketing, expertise in Google Ads and Meta Ads Manager, and a track r
Performance Manager
Jeddah, KSA
A digital performance agency seeks a Performance Manager to collaborate across disciplines and deliver innovative solutions for clients. The role owns day-to-day client contact, client strategy, campaign efficiency and a
Developer
, IND
Dentsu is hiring an entry-level developer to build responsive React interfaces and Python backend services, integrate APIs, and work with relational or NoSQL databases. Candidates should have a relevant bachelor's degree
Video Editor and Motion Graphic Designer (Mumbai)
Mumbai, IND
dentsu is seeking a Video Editor and Motion Graphic Designer with 5 to 6 years of experience to create branded video, digital advertising, social, and campaign content. The role combines editing, motion design, sound int
Account Coordinator
Toronto, CAN
Dentsu Creative is seeking an Account Coordinator to support client accounts, project workflows, and day-to-day account operations. The role requires strong organization, communication, Microsoft Office proficiency, and
Head of Procurement - Enterprise Technology
London, GBR
Dentsu is seeking a Head of Procurement to lead enterprise technology procurement globally. The role will define category and sourcing strategies, manage complex contracts and suppliers, and lead a procurement team. Cand
Junior Media Planner
Riyadh, KSA
Media Manager
Jeddah, KSA
Performance Manager
Dubai, UAE
Performance Manager
Jeddah, KSA
Developer
, IND
Video Editor and Motion Graphic Designer (Mumbai)
Mumbai, IND
Account Coordinator
Toronto, CAN
Head of Procurement - Enterprise Technology
London, GBR