Graduate Product Manager

The opportunity

What you will do

• Research customers, competitors, partners, and emerging technology; share concise market intelligence with product teams.
• Learn how local governments buy and use software and understand the needs of finance staff, utility teams, administrators, and residents.
• Join customer conversations, organize findings, and distinguish observed needs from assumptions.
• Map user journeys and create simple wireframes or interactive prototypes to explore solutions.
• Help plan and run usability tests and improve flows, content, and accessibility based on findings.
• Support discovery, product requirements, experiments, release planning, launch coordination, and measurement for customer-facing features.
• Maintain product information, decision records, roadmaps, launch checklists, and team rituals.
• Work with Engineering, Design, Sales, Support, and Marketing on releases and learning from customer use.
• Explore AI improvements to real workflows and help test usefulness, quality, and trust with users.

What you bring

• Recent degree in a relevant field or equivalent early-career experience, and strong interest in product management.
• Evidence of initiative through an internship, project, startup, research, community effort, or product helped launch.
• Clear writing, structured thinking, curiosity about customers, and comfort working with data.
• Interest in product design and evidence of communicating ideas visually through coursework, a portfolio, prototype, or personal project.
• Figma familiarity is useful but not required.
• Ability to organize details, follow through, and ask good questions across technical and nontechnical teams.
• Willingness to learn public-service and enterprise software; prior government technology experience is not expected.
• Civic technology or public-service experience is a nice-to-have, not required.

What We Offer

• Mission-driven work supporting technology and services that help local governments serve their communities.
• Competitive compensation, health, dental, and vision insurance, 401(k), paid time off, paid holidays, and professional development support.

Work environment and travel

• The role is remote-eligible and described as primarily office-based or remote; no single required workplace arrangement is specified.
• Moderate travel of 15–25% annually for on-site engagements, team meetings, and company events; occasional weekend travel may be required.
• Work involves computer use, independent work, recurring deadlines, accuracy, and regular stakeholder interaction.

Success measures