Graduate Engineer Trainee

Team and Role

Technical Support and Diagnosis

• Provide on-site and remote technical support across LV, HV, and battery service lines to minimize vehicle and system downtime.
• Apply structured fault-finding to batteries, powertrains, motors, and charging systems.
• Use diagnostic tools, CAN-based diagnostics, and test instruments across vehicle and battery platforms.
• Diagnose issues under guidance from senior engineers and work toward vehicle turnaround commitments.

Service Operations

• Support root source analysis of failure data and help define corrective and preventive actions.
• Assist with battery pack rework, battery swap operations, and failure investigations.
• Support preventive maintenance schedules and service campaigns within required timelines.
• Maintain service records and prepare technical reports.
• Provide field feedback to engineering and product teams to improve serviceability.

Customer and Escalation Support

• Interact with customers and fleet operators to understand issues and explain technical causes and fixes clearly.
• Guide customers on safe operation and maintenance of vehicles.
• Track issues through closure, keep stakeholders informed, and escalate critical or unresolved issues.
• Support a professional, transparent, and customer-focused service experience.

Ideal Candidate

• Zero to one year of relevant experience is required, and fresh graduates are encouraged to apply.
• A diploma or bachelor's degree in electrical, electronics and communication, mechanical, automobile, or mechatronics engineering is required, or equivalent demonstrated technical knowledge.
• Strong electrical and mechanical engineering fundamentals and an interest in EV systems are required.
• Basic understanding of high-voltage systems, HVIL, signal circuits, and power connections is required, or candidates must be willing to learn quickly.
• Basic understanding of CAN communication and CAN-based diagnostics is required, or candidates must be willing to learn.
• Candidates should be able or willing to learn diagnostic software, OEM tools, schematics, wiring diagrams, and DTCs.
• Candidates should be structured problem solvers, detail-oriented, customer-focused, and comfortable handling escalations.
• Extensive travel and relocation to field or depot locations may be required.
• Good English communication skills are required; regional language fluency is a plus.

About Exponent