Global Product Support Engineering Manager

What you’ll do

• Define and execute global product support strategies aligned with business goals and product roadmaps Ensure readiness for product launches, including service capability, documentation, and training Lead support activities across the full product lifecycle: installation, ramp, high-volume manufacturing, upgrades, and end-of-life management Ensure procedures, best-known methods (BKMs), and documentation meet product performance and serviceability requirements Partner with product groups to influence design improvements based on field feedback Own and drive resolution of complex, cross-functional technical issues impacting product performance, yield, or reliability Establish structured escalation processes and ensure timely closure of high-impact issues Lead root cause analysis and corrective action (RCCA) processes across global teams Act as the global escalation point for customer issues, ensuring clear communication and rapid response Partner with product support and field service teams to improve installation quality, uptime, and service efficiency What you'll do continued. Monitor customer feedback and field performance data to identify systemic issues and improvement opportunities Work closely with product engineering, manufacturing, supply chain, and quality teams to drive product improvements Support new product introduction (NPI) by ensuring field readiness and smooth transition from development to production Analyze global product performance data to identify trends and drive proactive improvements Provide regular updates and insights to senior leadership Track and report KPIs Execute standardized troubleshooting methodologies and knowledge management systems across regions Lead and develop a global team of product support engineers and specialists Establish clear roles, responsibilities, and performance expectations Foster a culture of accountability, customer focus, and technical excellence Who we’re looking for A bachelor's degree or equivalent is required, with a minimum of 4-6 years of supervisory experience. 3+ years of experience in semiconductor equipment support including robotics and wafer handling systems 4+ years in a people management capacity Strong troubleshooting and problem-solving skills, including 8D, FMEA, and 5 Whys Excellent communication and interpersonal skills Excellent written and verbal communication skills Fluent in English Strong presentation skills Strong teamwork skills Ability to establish successful relationships in a multicultural environment with external and internal customers Ability to work in a matrix environment Willing to travel both domestically and internationally as required, up to 25% This is an onsite flex role Preferred qualifications Our commitment We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results. Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees. Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time. Salary CA San Francisco Bay Area Salary Range for this position: $125,000.00 - $270,000.00. The above salary range for this position is relevant to applicants that reside or work onsite in the California, San Francisco Bay Area only. Salary offers will depend on factors that include the location you work from, your level, education, training, specific skills, years of experience and comparison to other employees already in this role. Actual salary may vary from salary offered due to numerous factors including but not limited to unpaid time off, unpaid leave, company mandated shutdown, and other relevant factors. Our Perks and Benefits At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.