Global Product Line Process & Assurance Leader
Responsible for quality assurance, service readiness, and performance improvement in integrated services, requiring strong project execution and risk-based problem-solving skills.
Skills
About This Role
Own System Level Quality Outcomes
- Act as the single owner of Quality Assurance for Integrated Services; ensure end to end execution performs as intended
- Translate Integrated Services objectives into clear performance / quality expectations for all contributors
- Ensure alignment at interfaces (handovers, responsibilities, acceptance criteria) across the value chain
- Ensure Service Readiness from a Quality Perspective:
- Maintain a system-level view of quality / performance; identify recurring patterns across projects, regions, product lines, and partners
- Use data and RCA to isolate systemic failure modes and prioritize the highest impact lever
- Lead preventive solutions that reduce NPT, rework, and COPQ and improve execution consistency
- Oversee service quality in execution and maintain customer interface:
- Work closely with Product Lines, respecting technical ownership while ensuring adherence to integrated delivery requirements
- Remove systemic blockers (unclear interfaces, redundant steps, inconsistent standards) that constrain performance
- Drive transparent follow up: owners, due dates, and verification of corrective/preventive action effectiveness
- Lead Quality incident response process for ISP:
- Define and align integrated quality/performance KPIs across product lines and partners with common definitions
- Lead Integrated Services service quality / performance reviews focused on learning, simplification, and improvement
- Ensure metrics drive end to end outcomes rather than local optimisation
- Custodian of Project Readiness Assessment (PRA) for ISP projects:
- Own the PRA standard, toolkit, and governance for Integrated Services
- Ensure PRA is applied consistently across product lines and partners; readiness actions are risk based, implemented, and closed
- Track PRA compliance and effectiveness as a leading indicator of execution performance
Supplier/Contractor Performance
- Coordinate with Supply Chain and Supplier Quality teams for partner engagement and quality performance improvement. Conduct supplier audits for new partners or material/recurring performance issues
- Translate partner performance insights into system-level improvement actions and accountability.
Engineering / Design to Execution Feedback Loop
- Work with Engineering/Systems Engineering to remove defects from design and interfaces that drive field execution issues
- Ensure lessons learned from execution are systematically embedded into engineering standards and practices
Required
- Previous product line quality experience or quality leadership roles in Engineering Procurement Construction (EPC) projects
- Strong background in project/operations execution environments; preferably Integrated Services, EPC/EPCI, or multi discipline operations
- Demonstrated ability to work across product lines with distinct technical ownership and third party partners
- Experience operating effectively within matrix organisations and distributed delivery models
- Quality Systems thinking in complex, multi discipline delivery environments
- Risk based thinking and structured problem solving
- Business process design and optimisation
- Strong understanding of contractual quality obligations
Preferred
- Experience in Systems Engineering, Process Improvement, Quality, HSE roles
- Exposure to delivery assurance, operational excellence, or systems integration roles
- Lean / continuous improvement experience (e.g., Lean Six Sigma) in execution environments
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