Global Manager - NPM Systems Operations & Enablement

About This Role

Job Purpose JOB DESCRIPTION This role be responsible to keep the DP World Forwarding Pricing and Rate Repository tool (NPM) up to date, ensure it runs stable and remains usable for the Business.

This role will also support the OPS Performance and Rate Management lead with continuous improvement activities and adapt the system in face of new requirements or localized needs.

The NPM Systems Operations & Enablement Manager will support DP World Forwarding Organization in all aspects of setting-up, maintaining, using and enhancing DP World´s Rate Repository and Pricing Tool (NPM), align with the NPM Rate Manager and VPs OPS with user trainings, documentations and process re-design. Establish and maintain complete, current and competitive rates in the rate tool.

Key Accountabilities

• Own day-to-day system operations and monitoring
• Manage incidents, defects, and system performance issues
• Coordinate releases, enhancements, and configuration changes
• Act as bridge between IT, product owners, and business users
• Drive user enablement: training materials, guides, FAQs
• Schedules and conduct regular update trainings with Super users in Freight Forwarding
• Aligns with the Operational Excellence teams on System documentation
• Support onboarding of new countries, products, or users
• Ensures a table system uptime and incident resolution
• Is responsible for releasing notes and change communications
• Aligns and manages trainings and rollouts of NPM rate Management tool

Qualifications, Experience And Skills

• Minimum of 10 years work experience in Logistics Freight Forwarding, in-depth knowledge of the logistics industry and its value drivers
• Professional degree in freight forwarding would be an asset
• Familiar with operational procedures and price setting in Freight Forwarding in particular
• Support and guide teams at all levels
• Excellent interpersonal skills and capable to navigate senior corporate structures
• Capable to deliver results with short notice
• Open minded towards new developments/ innovations
• Strong analytical capabilities (root cause analysis)
• Good written and oral communication skills
• Open to fully adapt towards a digital working environment
• Good oral and written English as the principal language for DP World
• Additional key languages would be considered an asset
• Strong PC skills (Window, MS-Office applications) preferred

About Us Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

WE MAKE TRADE FLOW

To Change What's Possible For Everyone. ABOUT THE TEAM About DP World Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what ’ s possible.

WE MAKE TRADE FLOW