Global Head of Guest Experience
Skills
About This Role
About The Company
****Utopia****
is a forward-thinking global real estate development group dedicated to creating a distinctive portfolio of luxurious and high-end hospitality assets.
At Utopia, we’re building more than properties — we’re crafting extraordinary experiences.
Founded in 2023, our in-house architectural firm,
****Utopia Design****
, is at the heart of our mission to create a global portfolio of luxurious, high-end hospitality destinations.
As part of a growing real estate development group, Utopia Design brings bold vision and innovative thinking to every project we take on.
We’re a young, ambitious team driven by creativity, excellence, and the belief that great design transforms the way people live, travel, and connect.
From concept to completion, we’re reimagining what luxury means in today’s world — and we’re just getting started.
If you're passionate about design, architecture, and shaping the future of global hospitality, we invite you to grow with us.
About The Role
We are looking for a Global Head of Guest Experience to build and scale Utopia’s luxury guest experience across an international portfolio — from concept and pre-opening to stable operations.
This role sits at the intersection of hospitality operations, guest journey design, and operational input into architectural/design decisions.
Responsibilities
- Own the end-to-end guest experience vision, service philosophy, and standards across the portfolio.
- Build scalable playbooks/SOPs and training frameworks; drive consistent adoption with property teams.
- Lead the Guest Experience workstream for pre-openings: service model, readiness planning, staffing approach, training, and vendor inputs.
- Partner with Design and Development to ensure layouts, guest flows, and BOH enable luxury service delivery and operational efficiency.
- Establish feedback loops (guest insights, audits, incident reviews) and continuously improve quality and consistency.
- Collaborate cross-functionally (Operations, Brand/Marketing, Finance, Tech) to deliver a premium, efficient hospitality product.
Requirements
- 5+ years in hotel operations leadership (e.g., Director of Operations, General Manager, Pre-Opening Manager, or similar).
- Strong understanding of HNWI/UHNW guest expectations and luxury service standards.
- Proven track record of building hospitality experience/operations from scratch (pre-opening, SOPs, training, quality routines).
- Ability to influence design decisions from an operational perspective (service flows, privacy, staffing efficiency, BOH logic).
- Strong leadership, stakeholder management, and communication skills.
- Fluent English and Spanish.
What We Offer
- A rare build-from-zero challenge: the opportunity to create a category-defining luxury guest experience benchmark — from philosophy to execution.
- High ownership & visibility: a portfolio-level role with real decision-making impact across multiple international assets.
- Freedom to craft the “Utopia Way”: develop a distinctive Guest Experience Philosophy, service principles, signature rituals, standards, and playbooks.
- Top-tier luxury focus: operate at HNWI/UHNW expectations and premium service standards.
- Competitive package: market-competitive compensation (details shared during the process).
- International exposure: frequent travel and hands-on involvement across openings and key projects.
- By submitting this application, I agree that my personal data will be collected, processed, and retained by the company solely for the purposes of managing and assessing my candidacy.
Your resume, rewritten
for this exact role.
Sign up free — Base Career tailors your CV to this job description in 60 seconds.
01 / 05
Resume Tailored to This Job
Your keywords, structure, and story — rewritten to match this exact role and pass ATS filters.
Free · No card · 60 seconds
02 / 05
Cover Letter for This Role, Done
Job-specific cover letters written in Gulf professional tone — ready in seconds, not hours.
Free · No card · 60 seconds
03 / 05
See How Well You Fit This Role
AI match score with clear reasons — know your fit before investing time in the application.
Free · No card · 60 seconds
04 / 05
Apply in One Click
Autofill any application form on Workday, LinkedIn, Bayt, Greenhouse — with your tailored content.
Free · No card · 60 seconds
05 / 05
Track It. Follow Up at the Right Time.
Visual pipeline for every application with AI-timed follow-up reminders so nothing slips.
Free · No card · 60 seconds
Similar Jobs
Global Head of NEO.Head of NEO Unit.Retail Banking Group
Mashreq · Abu Dhabi
Job Description Key Leadership role, responsible for shaping and implementing the strategy for NEO segment and for driving the roadmap across all markets (UAE, Egypt, Pakistan). Role also leads NEO geographic expansion i
Skills
Global Head of NEO.Head of NEO Unit.Retail Banking Group
Mashreq Corporate & Investment Banking Group · Abu Dhabi
Job Description Key Leadership role, responsible for shaping and implementing the strategy for NEO segment and for driving the roadmap across all markets (UAE, Egypt, Pakistan). Role also leads NEO geographic expansion i
Skills
Global Head of S&OP
Lean Six Search | Supply Chain Recruitment · Dubai
Head of S&OP (Global) Job Purpose The Head of S&OP & Planning (Global) is responsible for designing, implementing, and leading an end-to-end Sales & Operations Planning ecosystem across international markets. This role e
Skills
Global Head of Manufacturing
Confidential · Dubai
We are seeking an experienced and strategic Global Head of Manufacturing to lead and optimize our international manufacturing operations across multiple sites. This is a critical leadership role responsible for driving o
Skills
Global Head of Workplace Operations
EyeSpy Recruitment - iGaming Specialists ·
Global Head of Workplace Operations Global Operations • Senior Leadership •International Travel This isn’t a desk job. This is a seat at the table of a truly global operation. We are a market-leading organisation operati
Skills
Global Head of Growth - Consumer
Kraken ·
Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken i
Skills
Global Head Of GSI Alliances
TALENTMATE · Dubai
Job Description Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiati
Skills
Global Head of GSI Alliances
Canonical · Dubai
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as publ
Skills
Professionals hired via Base Career
“I kept getting rejections from London. Base Career rewrote my CV for Dubai, and I landed Emirates in 3 weeks.”
Sarah M. · Marketing Manager
🇬🇧 UK → 🇦🇪 Dubai
“50 applications in Canada, zero replies. Base Career tailored my resume for Riyadh and I got 4 interviews within a month.”
James T. · Software Engineer
🇨🇦 Canada → 🇸🇦 Riyadh
“The cover letters matched Gulf tone immediately. I got hired by a semi-government team in Doha on my first round.”
Maya R. · Product Manager
🇺🇸 USA → 🇶🇦 Doha
“As an expat I had no idea how Gulf CVs work. Base Career nailed it. Offer from a Big 4 in Abu Dhabi in 6 weeks.”
Priya K. · Finance Analyst
🇮🇳 India → 🇦🇪 Abu Dhabi
2.2K+
Cover Letters & Follow-ups
1.8K+
Resumes Tailored
190.5K+
Jobs Tracked
Trusted by professionals at
Stop applying blindly.
Start getting hired.
Base Career automates the hardest parts of job searching — apply smarter, not harder.
AI Resume in 60s
Your resume rewritten for this exact role using the job description as the brief.
ATS-Optimized
Get past automated screening filters with the right keywords matched to each job.
Application Tracker
Track every job, follow-up, and interview in one visual kanban board.
Free plan · No credit card required