Global CX Strategy Analyst

Position overview

Analysis and insight delivery

• Extract, join, clean and prepare data from multiple sources to answer customer-focused business questions.
• Analyse customer and business data to identify trends, patterns and further investigation areas.
• Work with colleagues to clarify data needs and improve analysis quality and consistency.
• Present findings through concise summaries, presentations and practical recommendations.
• Validate data, apply test-and-learn principles and distinguish correlation from causation.

Customer experience initiatives

• Help develop insights from Voice of the Customer data by linking feedback with transactional and behavioural data.
• Assess existing CX initiatives through accurate performance reporting and supporting insights.
• Analyse the potential value and impact of new CX initiatives.
• Build knowledge of CX trends, analytical methods and relevant industry practices.

Experience and skills

• Experience in a business, customer, data or insight analyst role.
• Practical data manipulation experience with SQL, Python, Dataiku, Alteryx or other tools.
• Experience using customer feedback data to produce actionable customer insights.
• Good working knowledge of Excel and PowerPoint and ability to present analysis clearly.
• Numerate and detail-oriented, with communication, logical thinking and problem-solving skills.
• Proactive, collaborative and organised, with willingness to learn, seek guidance and manage priorities.

Beneficial experience and development

• Understanding of transactional, behavioural or Voice of the Customer data is beneficial.
• Experience in luxury, retail, fashion, hospitality or another customer-focused consumer business is desirable.
• Data science and statistical modelling experience is desirable but not essential.
• Interest in developing data visualisation skills, including Power BI or Tableau, and using AI-led insight tools.

About Ralph Lauren