Global Contract Logistics Information Systems Senior Application Expert

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

As a Senior Application Expert (L3 Support), you will play a critical role in maintaining the stability, performance and availability of Blue Yonder Warehouse Management solutions. Working closely with support teams, operations and development teams, you will resolve complex production issues, perform root cause analysis and drive continuous service improvements for business critical logistics operations.

Investigate and resolve complex incidents escalated from Level 1 and Level 2 support teams.

Perform detailed root cause analysis (RCA) and identify permanent corrective actions.

Analyze MOCA traces, application logs, database activity and integration flows to diagnose issues.

Troubleshoot system performance bottlenecks and recommend optimization opportunities.

Support critical customer escalations and major incident resolution activities.

Collaborate with development, infrastructure and other teams to resolve product defects and technical issues.

Maintain and improve operational procedures, support documentation and knowledge base content.

Contribute to problem management activities and drive continuous service improvement initiatives.

Monitor recurring incidents and proactively identify risks impacting system stability.

Participate in on-call support and business-critical incident management when required.

BS in Computer Science or related field.

Domain knowledge in WMS solutions.

JDA WMS / Discrete experience is a MUST.

Experience of BY technology stack - MOCA Components, MTF, DDA/Pagebuilder, Reports and labels, WebUI, Integrator.

A software house, consultancy or project delivery background.

Strong problem-solving skills – experience of resolving complex technical or functional issues.

Experience of understanding complex requirements and shaping into solutions.

Strong communication skills both written and verbal, the ability to articulate technical issues and solutions with key stakeholders at all levels.

Understanding of SDLC processes, ideally agile, and have a good experience on requirement analysis, design and implementation.

Ability to work within a team and independently.

Ability to self-manage deliverables and due date.

At Kuehne+Nagel, you’ll be part of a global logistics leader that believes in creating real impact on business, on customers, and on careers. Here’s what you can look forward to:

Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.

People-Centric Culture: Join a team where your voice matters and people genuinely care.

Learning & Development: Grow with us personally and professionally through world-class training and career pathways.

Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.

Rewards & Recognition: Get rewarded for your passion, performance, and potential.

Stability with Agility: Enjoy the best of both worlds a trusted global brand with a startup spirit.

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.