General Manager Process Excellence

(Must have)

• Minimum 15 years of relevant work experience in process excellence role with BPO industry preferably in Customer Service segment
• Must have hands-on experience in leading & delivering various high-impact Lean, Six Sigma (GB/BB) projects delivering tangible improvements / results, across the entire lifecycle i.e. right from Ideation to Implementation / Benefits realization
• Strong and practical knowledge of various LSS tools, techniques & approaches
• Strong experience around Program and Change management on large scale transformation engagements involving cross-functional teams.
• Proven expertise & attitude/mindset to lead the change and drive change in internal / external teams
• Communicative and facilitative - Must be able to communicate well with all levels of the organization from team members to senior leaders. Must be able to lead and demonstrate value-add principles to a team in a collaborative way. Influence employees at all levels.
• Criteria:
• (Desireed)
• Experience in the customer service vertical • Proven track record of mentoring and developing teams
• Shifts timings:
• UK shift / US shift / Flexible shifts / Should be open to travel
• Week Off:
• 5 working days
• Transport: