General Manager in Training

Responsible for the overall operation of the retail store, including opening, closing, and daily execution of all store functions.

Oversee all production levels and ensure the quality of merchandise processed to the sales floor meets revenue and quality standards.

Manage inventory levels across all merchandise lines, ensuring proper flow of goods to and from the store.

Monitor and ensure effective donation processing that complies with security, safety, and state regulatory standards.

Maintain a clean, organized, and well-stocked store environment aligned with brand standards and budgetary goals.

Maintain appropriate staffing levels in both production and sales departments to meet operational needs while managing payroll expenses within budget.

Hire, train, and, when necessary, terminate staff in accordance with Goodwill policies and employment law.

Set and manage staff schedules to ensure consistent coverage and operational efficiency.

Monitor time and attendance, addressing discrepancies promptly and submitting required data accurately and on time.

Support coaching and performance evaluations.

Meet all mandatory annual training and compliance requirements.

Model leadership behaviors and company values

Financial Oversight

Perform all required bookkeeping, accounting, and reporting tasks accurately and on schedule, including production and sales.

Review and analyze profit and loss statements, making operational adjustments based on financial performance data.

Assist in the development of the annual store budget and manage to that budget throughout the year.

Ensure all daily banking processes are completed according to company policy.

Create and maintain a culture of exceptional customer service for both internal (staff) and external (shoppers, donors) stakeholders.

Resolve customer complaints and issues in a professional and effective manner.

Maintain effective communication with corporate divisions, peers, and direct reports via email, phone, and in-person meetings.

Ensure that all safety, security, and cleanliness standards are upheld for both employees and customers.

Comply with and enforce all company policies, procedures, and corporate compliance requirements.

Train staff on security and emergency protocols.

Goodwill Central Texas is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, gender identity, sexual orientation, or any other characteristic protected by law.