General Manager - Human Resources

Role overview

Strategy and HR operations

• Set group HR strategy and lead HR functions across hotels and corporate offices.
• Guide Unit HR teams, standardize practices, review performance, and maintain accurate HR reporting.
• Drive manpower planning, recruitment, talent pipelines, succession, leadership development, and retention.
• Lead learning and development, performance management, employee engagement, and workplace culture initiatives.

Policies, employee relations, and governance

• Maintain HR policies and SOPs, improve processes, and advance HR digitization and automation.
• Oversee compensation, benefits, employee relations, grievances, disciplinary processes, and separations.
• Monitor labour-law compliance, statutory records, HR audits, risks, and corrective actions across properties.
• Establish HR dashboards and present workforce analytics and recommendations to corporate leadership.

Business partnership and travel

• Partner with business leaders on organizational design, manpower, productivity, people costs, expansion, and new hotel openings.
• Travel extensively across India to visit hotels, conduct reviews and audits, meet HR teams and general managers, and support corporate initiatives.

Candidate profile

• MBA, PGDM, or master's degree in Human Resources or equivalent, plus a bachelor's degree in a relevant discipline.
• Hotel Management qualification is an advantage.
• 15+ years of progressive HR experience, preferably in hospitality, with experience across multiple properties and locations.
• Prior Corporate HR, Regional HR, or Cluster HR leadership experience is preferred.
• Experience managing and mentoring a large, multi-location HR team.

Required skills

• Strong leadership, people management, communication, analytical, and decision-making skills.
• Knowledge of hospitality HR, Indian labour laws, statutory compliance, HR policies, processes, and systems.
• Business partnership, stakeholder influence, negotiation, conflict resolution, presentation, and HR MIS skills.

Pay and benefits

• Pay starts at ₹100,000 per month.
• Benefits include food, health insurance, leave encashment, and Provident Fund.

Workplace

• Work is in person at the corporate office in Mumbai, with extensive travel across India.