General Manager - Custody & Compliance

Own Custody & Compliance end-to-end, including strategy, roadmap, priorities, budget, and business results.

Define and track the key metrics for deposits, withdrawals, KYC, fraud, and customer activation.

Improve the speed and conversion of customer onboarding and money movement.

Balance risk prevention with customer experience and commercial impact.

Build financial and operational models and make decisions based on measurable business outcomes.

Work directly with C-level stakeholders on strategy and priorities.

Own custody infrastructure and relationships with custody providers.

Own deposit and withdrawal flows across the GoMining ecosystem.

Improve transaction processing speed, reliability, and success rates.

Identify bottlenecks and continuously improve the customer experience around money movement.

Manage incidents and critical issues related to customer funds.

Own the operational implementation of KYC, AML, and Travel Rule requirements.

Build scalable compliance operations, including case management, decision SLAs, escalation processes, and operational workflows.

Ensure compliance controls are effective without unnecessarily reducing conversion.

Continuously analyze false positives and missed fraud cases.

Work closely with Legal and Risk while maintaining ownership of the customer and business outcome.

Develop fraud prevention guardrails across deposits, withdrawals, and customer verification.

Monitor fraud losses and false-positive rates.

Build data-driven approaches to identifying suspicious activity.

Ensure risk controls scale together with transaction volume.

Own relationships with custody, KYC, AML, and infrastructure providers.

Negotiate commercial and operational terms.

Reduce dependency on individual providers where appropriate.

Drive integrations together with engineering teams.

Hold providers accountable for agreed service levels.

Lead a dedicated engineering team and work directly with the Tech Lead.

Own priorities, backlog, releases, and delivery.

Set clear goals and measurable outcomes for the team.

Hire, develop, and make performance decisions when required.

Use AI and automation to keep the team lean and increase execution speed.