General Manager - Business Development & Operations

Overview

Role Overview

Qualifications

• Bachelor’s Degree in Engineering, Business Administration, or a related field
• MBA or equivalent postgraduate qualification is highly preferred

Experience

• Minimum
• 10–12 years of experience
• , with:
• At least
• 5+ years in a leadership/managerial role
• Strong exposure to
• business development, sales, and operations
• Proven track record in achieving
• revenue targets and business growth
• Experience in
• parking management, smart mobility, construction, or technology-based services
• is highly desirable

1. Business Development & Growth

• Develop and execute
• business development strategies
• aligned with company goals
• Identify, evaluate, and secure
• new business opportunities and markets
• Build and maintain a
• robust sales pipeline
• and ensure conversion to revenue
• Lead
• client acquisition, negotiations, and contract closures
• Compile proposals and tender submissions in coordination with the technical and finance teams, ensuring accuracy, compliance, and competitiveness
• Maintain strong relationships with
• key clients, stakeholders, and partners
• Monitor market trends and provide
• commercial insights
• to leadership
• Drive brand visibility and positioning in the market

2. Operations Management

• Oversee
• day-to-day operations
• to ensure smooth service delivery
• Ensure operational efficiency, cost control, and
• quality standards compliance
• Manage deployment, maintenance, and performance of
• systems, teams, and services
• Implement and monitor
• SOPs, KPIs, and service level agreements (SLAs)
• Resolve operational challenges and ensure
• client satisfaction
• Coordinate with internal teams for seamless project execution

3. Leadership & Team Management

• Lead and manage cross-functional teams including
• business development, operations, and technical staff
• Set clear goals, KPIs, and performance expectations
• Mentor and develop team members to build a high-performing organization
• Foster a culture of
• accountability, innovation, and collaboration

4. Financial & Strategic Oversight

• Drive
• profitability and revenue growth
• across business units
• Ensure cost optimization and resource utilization
• Support strategic planning and decision-making with
• data-driven insights

5. Client & Stakeholder Management

• Act as the primary point of contact for
• key clients and major accounts
• Ensure high levels of
• customer satisfaction and retention
• Collaborate with consultants, subcontractors, and partners
• Represent the company in
• meetings, presentations, and negotiations

Skills & Competencies

• Strong business acumen and
• strategic thinking
• Excellent
• sales, negotiation, and closing skills
• Deep understanding of
• operations and service delivery models
• Outstanding leadership and team management capabilities
• Strong communication and interpersonal skills
• Ability to manage multiple priorities under tight deadlines
• Analytical mindset with data-driven decision-making ability
• High level of initiative, ownership, and accountability
• Customer-focused approach with strong relationship-building skills

Personal Attributes

• Result-oriented with a
• growth mindset
• Hands-on and proactive leader
• High ethical standards and professionalism
• Strong problem-solving and decision-making abilities
• Adaptable and resilient in a fast-paced environment