General Manager-Automotive Service Center

Reports To: Owners And Board of Directo

Company Over

Position S

Core Responsi

• bilities
• Oversee and manage all daily operations of the service
• center.
• Lead, supervise, coach, and evaluate workshop, service advisors, reception, and administrati
• ve staff.
• Plan staff schedules, attendance, leave management, and manpower a
• llocation.
• Ensure all repairs meet high-quality standards with minimal
• comebacks.
• Monitor workshop productivity, technician efficiency, and labour
• utilization.
• Maintain a clean, safe, and well-organized workshop
• environment.
• Control operational costs, parts inventory, and procureme
• nt activities.
• Implement and maintain SOPs to improve efficiency a
• nd consistency.
• Prepare monthly operational reports covering sales, profitab
• ility, and KPIs.
• Ensure compliance with health, safety, and c
• ompany standards.

Business Developme

• nt Responsibilities
• Develop and execute strategies to grow revenue
• and profitability.
• Leverage industry network to acquire retail, fleet, an
• d corporate clients.
• Establish relationships with insurance companies and secure ap
• proved repair status.
• Build partnerships with warranty provider
• s and fleet operators.
• Develop corporate fleet
• maintenance contracts.
• Identify new business opportunities, servic
• es, and revenue streams.
• Represent the company in meetings, negotiati
• ons, and industry e
• vents.

Customer Experience

• Ensure a seamless and high-quality customer journey from b
• ooking to vehicle delivery.
• Handle customer complaints pro
• fessionally and efficiently.
• Improve customer retention, satisfa
• ction, and onl
• ine reputation.

Qualifications

• 5–7 years of experience in managing a dealership service cente
• r or large automotive workshop.
• Strong leadership
• and team management experience.
• Experience with insurance companies, fleet
• accounts, and warranty providers.
• Strong financial, commercial,
• and operational management skills.