General Clerk 4P

About the Department

Come join our team!

Position Duties

• Maintains a courteous, professional, business-like attitude when dealing with the public by telephone or in person. Assists citizens willingly in the completion of forms, i.e., Accident Reports, Bicycle Registration, Complaints concerning Police Practices, Vehicle Releases, etc. Works in partnership with internal and external customers to assist in finding resolutions to immediate problems. Demonstrates working knowledge of Departmental rules and Procedures, District SOPs, and State and County laws in order to provide correct information/answers to inquiries. Familiarizes with Departmental organization and District Personnel so accurate referrals are made to the appropriate personnel/unit. Screens and directs all incoming calls to the appropriate person or location and accurately records and disseminates incoming messages for station personnel. Maintains patience, composure, and displays compassion for citizens who contact or approach them. Assists citizens with retrieving impounded vehicles by verifying ownership and providing/explaining Vehicle Release Letters. Acts as the public’s liaison in coordinating government services and resources for resolving issues. Acts as an information resource person for all individuals, both by telephone and in person. Receives and sends/disseminates information to appropriate personnel/locations using the electronic mail system. Performs tasks and duties willingly and cooperatively that may not be specifically listed in position description but are within the general occupational category and responsibility level typically associated with the employee's class of work.
• Maintains a courteous, professional, business-like attitude when dealing with the public by telephone or in person.
• Assists citizens willingly in the completion of forms, i.e., Accident Reports, Bicycle Registration, Complaints concerning Police Practices, Vehicle Releases, etc.
• Works in partnership with internal and external customers to assist in finding resolutions to immediate problems.
• Demonstrates working knowledge of Departmental rules and Procedures, District SOPs, and State and County laws in order to provide correct information/answers to inquiries.
• Familiarizes with Departmental organization and District Personnel so accurate referrals are made to the appropriate personnel/unit.
• Screens and directs all incoming calls to the appropriate person or location and accurately records and disseminates incoming messages for station personnel.
• Maintains patience, composure, and displays compassion for citizens who contact or approach them.
• Assists citizens with retrieving impounded vehicles by verifying ownership and providing/explaining Vehicle Release Letters.
• Acts as the public’s liaison in coordinating government services and resources for resolving issues.
• Acts as an information resource person for all individuals, both by telephone and in person.
• Receives and sends/disseminates information to appropriate personnel/locations using the electronic mail system.
• Performs tasks and duties willingly and cooperatively that may not be specifically listed in position description but are within the general occupational category and responsibility level typically associated with the employee's class of work.

Minimum Qualifications

• Minimum Qualifications Candidates must meet all minimum qualifications listed below to be eligible for additional consideration: Must have experience at the General Clerk III level at the length of one (1) year. OR One (1) year of education above the high school level which includes coursework in computer data entry, secretarial subjects or business administration. Six (6) months of experience performing diverse clerical tasks. Any equivalent combination of relevant training, education and experience may also be considered. EACH APPLICATION MUST INCLUDE INFORMATION THAT CLEARLY DEMONSTRATES THE ABOVE QUALIFICATIONS FOR THIS POSITION.
• Must have experience at the General Clerk III level at the length of one (1) year.
• One (1) year of education above the high school level which includes coursework in computer data entry, secretarial subjects or business administration.
• Six (6) months of experience performing diverse clerical tasks.
• Any equivalent combination of relevant training, education and experience may also be considered.
• EACH APPLICATION MUST INCLUDE INFORMATION THAT CLEARLY DEMONSTRATES THE ABOVE QUALIFICATIONS FOR THIS POSITION.

Other Qualifications

• Salary Range Transparency: The salary range listed in this announcement reflects the offer range for this position. Offers made within this range are based on qualifications, experience, and internal equity. Tentative Interview Dates : Mid-October 2026. Please note that interview dates are subject to change and only selected candidates will receive confirmation and additional details. Job Location : Various locations throughout Prince George's County, Maryland Conditions of Employment : Upon selection, the candidate must: Be willing to work a rotating shift consisting of days/evenings/midnights/weekends/holidays. Successfully pass preemployment checks which may include reference checks, background investigations, and drug screenings. Possess and maintain a valid driver's license. Meet all training and performance standards and demonstrate proficiency as required by the agency. Wear and use agency protective apparel and equipment in the performance of their assigned duties. Be willing and able to serve as an essential employee. Essential employees are expected to report during standard or non-standard hours as operations necessitate, or during emergencies. Essential employees are expected to report or remain at work when other County employees are granted Administrative Leave. Accountability Statement The incumbent must meet and maintain the training standards set forth by the Prince George’s County Police Department. The incumbent shall not disseminate information, administrative or operational, unless expressly authorized. Information may not be discussed with other County employees (including individuals in the Police Department), except for work-related reasons, under terms and conditions of the Maryland Public Information Act. The incumbent in this position will be required to sign a confidentiality and/or non-disclosure agreement.

Job Location

• Various locations throughout Prince George's County, Maryland
• Conditions of Employment : Upon selection, the candidate must:
• Be willing to work a rotating shift consisting of days/evenings/midnights/weekends/holidays.
• Successfully pass preemployment checks which may include reference checks, background investigations, and drug screenings.
• Possess and maintain a valid driver's license.
• Meet all training and performance standards and demonstrate proficiency as required by the agency.
• Wear and use agency protective apparel and equipment in the performance of their assigned duties.
• Be willing and able to serve as an essential employee. Essential employees are expected to report during standard or non-standard hours as operations necessitate, or during emergencies. Essential employees are expected to report or remain at work when other County employees are granted Administrative Leave.
• Accountability Statement The incumbent must meet and maintain the training standards set forth by the Prince George’s County Police Department. The incumbent shall not disseminate information, administrative or operational, unless expressly authorized. Information may not be discussed with other County employees (including individuals in the Police Department), except for work-related reasons, under terms and conditions of the Maryland Public Information Act. The incumbent in this position will be required to sign a confidentiality and/or non-disclosure agreement.

Benefits

• General Plan Information: The Prince George’s County benefits plan year is from January 1 to December 31. A spouse (to include a same sex spouse) can be added to the health benefit plans. A marriage certificate and social security number is required to add a spouse. Children under the age of 26 are eligible for coverage under the health benefit plans. This includes stepchildren and children of the same-sex spouse. A birth certificate(s) and social security number(s) is required to add a child(ren). If you are only adding the stepchildren or child(ren) of a same-sex spouse, you will need to submit a marriage certificate. You will also need to submit the birth certificate of the child(ren) and your spouse must be listed as a parent. The premiums for health benefits are deducted on a pre-tax basis with the exception of Long-Term Disability, Extra Life Insurance and Voluntary Benefits (Short-Term Disability, Whole Life Insurance, Critical Illness, Accident Insurance, Cancer Indemnity, Hospital Indemnity Protection, Accident Indemnity Plan, Supplemental Dental and Group Legal Services). New employees must enroll in the County’s health benefit plans within thirty (30) days of the hire date. The effective date of the health benefits coverage is the beginning of the month following a waiting period of forty-five (45) days from the date of hire. After enrolling in the County’s benefit plans, employees may only make changes to the plans either during the open enrollment period, which occurs annually (usually each October), and/or during the year, due to a family status change (i.e., marriage, births, divorce and adoption). Employee Benefits Prince George’s County is proud to offer employees an attractive and comprehensive benefits program, including the following: Medical/Prescription/Dental/Vision Insurance Coverage (part time employees are eligible for medical insurance if they work 15 + hours, per week) Group Term Life Insurance Long & Short-Term Disability Flexible Spending Accounts Dependent Care Assistance Program Health Care Flexible Spending Account Paid Leave (Annual, Personal, & Sick) 13 Paid Holidays Retirement Benefits Defined Benefit Pension Plan Employer Contribution Rate-11.71% Supplemental Pension Plan Employee Contribution Rate (Pre-Tax)-3.48% 457(b) 403(b) Employee Discounts Employee Assistance Program Voluntary Benefits Critical Illness Whole Life Insurance Accident Insurance Legal Services For additional details, please visit: https://www.princegeorgescountymd.gov/departments-offices/human-resources-management/employees/benefits
• The Prince George’s County benefits plan year is from January 1 to December 31.
• A spouse (to include a same sex spouse) can be added to the health benefit plans. A marriage certificate and social security number is required to add a spouse.
• Children under the age of 26 are eligible for coverage under the health benefit plans. This includes stepchildren and children of the same-sex spouse. A birth certificate(s) and social security number(s) is required to add a child(ren). If you are only adding the stepchildren or child(ren) of a same-sex spouse, you will need to submit a marriage certificate. You will also need to submit the birth certificate of the child(ren) and your spouse must be listed as a parent.
• The premiums for health benefits are deducted on a pre-tax basis with the exception of Long-Term Disability, Extra Life Insurance and Voluntary Benefits (Short-Term Disability, Whole Life Insurance, Critical Illness, Accident Insurance, Cancer Indemnity, Hospital Indemnity Protection, Accident Indemnity Plan, Supplemental Dental and Group Legal Services).
• New employees must enroll in the County’s health benefit plans within thirty (30) days of the hire date.
• The effective date of the health benefits coverage is the beginning of the month following a waiting period of forty-five (45) days from the date of hire.
• After enrolling in the County’s benefit plans, employees may only make changes to the plans either during the open enrollment period, which occurs annually (usually each October), and/or during the year, due to a family status change (i.e., marriage, births, divorce and adoption).
• Medical/Prescription/Dental/Vision Insurance Coverage (part time employees are eligible for medical insurance if they work 15 + hours, per week) Group Term Life Insurance Long & Short-Term Disability Flexible Spending Accounts Dependent Care Assistance Program Health Care Flexible Spending Account Paid Leave (Annual, Personal, & Sick) 13 Paid Holidays Retirement Benefits Defined Benefit Pension Plan Employer Contribution Rate-11.71% Supplemental Pension Plan Employee Contribution Rate (Pre-Tax)-3.48% 457(b) 403(b) Employee Discounts Employee Assistance Program Voluntary Benefits Critical Illness Whole Life Insurance Accident Insurance Legal Services
• Group Term Life Insurance Long & Short-Term Disability Flexible Spending Accounts Dependent Care Assistance Program Health Care Flexible Spending Account Paid Leave (Annual, Personal, & Sick) 13 Paid Holidays Retirement Benefits Defined Benefit Pension Plan Employer Contribution Rate-11.71% Supplemental Pension Plan Employee Contribution Rate (Pre-Tax)-3.48% 457(b) 403(b) Employee Discounts Employee Assistance Program Voluntary Benefits Critical Illness Whole Life Insurance Accident Insurance Legal Services
• Long & Short-Term Disability Flexible Spending Accounts Dependent Care Assistance Program Health Care Flexible Spending Account Paid Leave (Annual, Personal, & Sick) 13 Paid Holidays Retirement Benefits Defined Benefit Pension Plan Employer Contribution Rate-11.71% Supplemental Pension Plan Employee Contribution Rate (Pre-Tax)-3.48% 457(b) 403(b) Employee Discounts Employee Assistance Program Voluntary Benefits Critical Illness Whole Life Insurance Accident Insurance Legal Services
• Flexible Spending Accounts Dependent Care Assistance Program Health Care Flexible Spending Account Paid Leave (Annual, Personal, & Sick) 13 Paid Holidays Retirement Benefits Defined Benefit Pension Plan Employer Contribution Rate-11.71% Supplemental Pension Plan Employee Contribution Rate (Pre-Tax)-3.48% 457(b) 403(b) Employee Discounts Employee Assistance Program Voluntary Benefits Critical Illness Whole Life Insurance Accident Insurance Legal Services
• Dependent Care Assistance Program Health Care Flexible Spending Account
• Health Care Flexible Spending Account
• Paid Leave (Annual, Personal, & Sick) 13 Paid Holidays Retirement Benefits Defined Benefit Pension Plan Employer Contribution Rate-11.71% Supplemental Pension Plan Employee Contribution Rate (Pre-Tax)-3.48% 457(b) 403(b) Employee Discounts Employee Assistance Program Voluntary Benefits Critical Illness Whole Life Insurance Accident Insurance Legal Services
• 13 Paid Holidays Retirement Benefits Defined Benefit Pension Plan Employer Contribution Rate-11.71% Supplemental Pension Plan Employee Contribution Rate (Pre-Tax)-3.48% 457(b) 403(b) Employee Discounts Employee Assistance Program Voluntary Benefits Critical Illness Whole Life Insurance Accident Insurance Legal Services
• Retirement Benefits Defined Benefit Pension Plan Employer Contribution Rate-11.71% Supplemental Pension Plan Employee Contribution Rate (Pre-Tax)-3.48% 457(b) 403(b) Employee Discounts Employee Assistance Program Voluntary Benefits Critical Illness Whole Life Insurance Accident Insurance Legal Services
• Defined Benefit Pension Plan Employer Contribution Rate-11.71% Supplemental Pension Plan Employee Contribution Rate (Pre-Tax)-3.48% 457(b) 403(b)
• Employer Contribution Rate-11.71%
• Supplemental Pension Plan Employee Contribution Rate (Pre-Tax)-3.48% 457(b) 403(b)
• Employee Contribution Rate (Pre-Tax)-3.48%
• 457(b) 403(b)
• 403(b)
• Employee Discounts Employee Assistance Program Voluntary Benefits Critical Illness Whole Life Insurance Accident Insurance Legal Services
• Employee Assistance Program Voluntary Benefits Critical Illness Whole Life Insurance Accident Insurance Legal Services
• Voluntary Benefits Critical Illness Whole Life Insurance Accident Insurance Legal Services
• Critical Illness Whole Life Insurance Accident Insurance Legal Services
• Whole Life Insurance Accident Insurance Legal Services
• Accident Insurance Legal Services
• Legal Services

Supplemental Questions