GC&E Coordinator
Full Job Posting
Qualifications
- What It Takes to Make the Stay
- At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
- A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Responsibilities
- Here's what you'll do during a typical day:
- Drive group sales: Respond to incoming inquiries and secure sales for meetings and group accommodations of 10–50 rooms (varies per hotel), including meeting space, food & beverage, and ancillary services
- Generate new leads: Prospect, qualify, and convert new business opportunities through outbound efforts, proposal writing, and tailored sales strategies
- Promote the property: Conduct engaging site inspections and hotel tours, highlighting key spaces and services that align with client needs
- Negotiate and close contracts: Use discretion and authority to negotiate pricing, terms, and agreements with clients and vendors
- Manage client relationships: Serve as the primary point of contact from contract to event execution, coordinating group details including room blocks, F&B, billing, performance clauses, and affiliate revenue opportunities
- Manage event documentation: Input and update event details in booking systems, coordinate site visits, and arrange VIP services
- Prepare and distribute documents: Create and share Banquet Event Orders (BEOs), group resumes, menus, diagrams, and post-event reports to ensure alignment across teams
- Stay organized and detail-focused: Prioritize tasks, manage timelines, and maintain accurate records to support high-quality service and operational efficiency
- Collaborate across teams: Partner with Operations, Catering, and Revenue teams to ensure a seamless transition from sales to service
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