Garage Service Advisor
Skills
About This Role
Overview
- Greet customers and receive vehicles for repair/service
- Identify and document customer complaints and vehicle issues
- Prepare accurate job cards and repair estimates
- Coordinate with workshop technicians for diagnosis and repair updates
- Provide clear cost breakdown for parts and labour to customers
- Obtain customer approval before starting additional work
- Monitor job progress and ensure timely completion of repairs
- Keep customers updated on repair status (calls/WhatsApp)
- Arrange parts ordering and follow up on delivery timelines
- Prepare final invoices and explain charges to customers
- Ensure smooth vehicle delivery after service completion
- Maintain proper service records and job documentation
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