Funeral Director, Funeral Services

Position and schedule

Funeral services

• Guide families through arrangements that reflect cultural, spiritual, and personal preferences, including transportation, preparation, scheduling, and venue setup.
• Present service and product options and support decisions about burial, cremation, or alternative disposition with compassion.
• Coordinate services and act as the main point of contact, representing the funeral home with dignity and care.
• Complete pre-need contracts, trust and insurance agreements, documentation, and payments accurately and in compliance with regulations.
• Create customized memorial stationery, guest books, obituaries, website content, and keepsakes with families.
• Set up audio-visual equipment and help families prepare accessible video or audio tributes.
• Update the external answering service about current and upcoming services.
• Organize casual team schedules, assign service and outreach duties, prepare vehicles, and guide staff during events.
• Coordinate external vendors such as florists, caterers, clergy, and specialty merchandise providers.
• Oversee or perform embalming, dressing, casketing, cosmetics, and hair styling in accordance with family wishes, cultural practices, and safe work practices.
• Drive funeral home vehicles for administrative tasks, service transportation, and transfers.
• Support facilities and vehicle upkeep, visitation room setup, and additional duties within the role.

Administrative and operational duties

• Complete legal forms, including Statements of Death, funeral contracts, cremation authorizations, and waivers.
• Secure coroner’s certificates, burial permits, cremation applications, and other permissions required for disposition.
• Confirm the authorized legal representative for funeral and disposition arrangements.
• Record documentation, personal effects, cremation-related items, chain-of-custody identification, and death certificate details in company systems.
• Complete Navision entries, daily reports, and monthly audits of cremated remains and personal effects.
• Handle cremated remains respectfully and accurately; coordinate supplies and return of deceased individuals to their place of origin.
• Prepare invoices, follow up on receivables, and accept payments under company policies and security protocols.

Licensing and experience

• Valid Ontario Funeral Director’s Licence, Class 1 or Class 2, in good standing with the BAO.
• Maintain annual continuing education credits required by the BAO.
• At least two years of directing and arranging experience in a high-volume environment.
• Valid Ontario Class G driver’s licence and clean driving record.
• Able to work independently on occasion with minimal supervision.

Professional qualifications

• Demonstrated empathy, patience, emotional intelligence, and sensitivity to cultural, spiritual, and religious practices related to death and bereavement.
• Clear, respectful communication, active listening, and ability to build trust with families, colleagues, and external partners.
• Strong organization, attention to detail, judgment, adaptability, and ability to manage time-sensitive work.
• Maintains discretion and confidentiality and provides collaborative guidance to team members.
• Understands the Funeral, Burial and Cremation Services Act and relevant Ontario funeral-service regulations.
• Proficient with digital platforms and funeral home management software; intermediate proficiency with Microsoft Office and Windows-based systems.

Work environment

• Role is based at Meadowvale Funeral Centre and includes services and transportation duties at other venues.
• Work includes handling human remains and supporting families and visitors in a funeral home environment.

Benefits

• Benefits include medical, dental, vision, disability, and life insurance, plus health and wellness spending accounts.
• Other offerings include a defined contribution pension with employer match, RRSP and TFSA options, and an enhanced Employee Assistance Program.
• Paid vacation and additional personal days, training and development, mentorship, educational assistance, and annual engagement surveys and town halls are offered.