Functional Tester
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Key skills for this role
About the Role
Position: CRM Functional Tester Location: Remote Experience: 8+ Years Domain: Airline / Aviation / Travel Technology Job Summar yWe are seeking an experienced CRM Functional Tester with strong expertise in Microsoft Dynamics CRM and airline booking systems.
Key Skills for This Role
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Job Summar
- yWe are seeking an experienced CRM Functional Tester with strong expertise in Microsoft Dynamics CRM and airline booking systems.
- The ideal candidate will be responsible for validating CRM functionalities, customer service workflows, booking processes, and integrations across airline reservation and customer management platforms.
- The role requires close collaboration with business analysts, developers, and stakeholders to ensure high-quality delivery of CRM solutions within the airline domain
- .Key Responsibilitie
- sAnalyze business requirements, functional specifications, and user stories related to CRM and airline booking applications
- .Design, develop, and execute functional, integration, regression, and end-to-end test scenarios
- .Validate Microsoft Dynamics CRM modules including Customer Service, Sales, Marketing, Case Management, and Customer Engagement
- .Test airline booking workflows such as flight search, reservation creation, ticketing, cancellations, modifications, refunds, and ancillary services
- .Verify CRM integrations with reservation systems, payment gateways, loyalty programs, and third-party applications
- .Create and maintain test cases, test plans, test data, and defect reports
- .Identify, document, track, and retest defects using defect management tools
- .Collaborate with business users, developers, and project managers during SIT and UAT phases
- .Ensure compliance with quality standards and testing best practices
- .Support production validation and post-deployment testing activities
.Required Skills & Experienc
- eFunctional Testin
- gStrong experience in Functional Testing, Integration Testing, System Testing, Regression Testing, and User Acceptance Testing (UAT)
- .Ability to analyze business requirements and convert them into comprehensive test scenarios and test cases
- .
Experience
- in defect management and test execution reporting
- .Microsoft Dynamics CR
- MHands-on experience with Microsoft Dynamics 365 CRM
- .
Experience
- testing CRM modules such as
- :Customer Servic
- eSale
- sMarketin
- gCase Managemen
- tCustomer Engagemen
- tUnderstanding of Dynamics CRM workflows, business rules, entities, forms, and dashboards
- .Airline Domai
- **nStrong knowledge of airline reservation and booking processes**
- .
Experience
- with
- :Passenger reservation
- sFlight booking
- sTicketin
- gCheck-in processe
- sFare managemen
- tRefunds and cancellation
- sAncillary service
- sLoyalty/Frequent Flyer Program
- sUnderstanding of airline industry standards and customer service operations
- .Tools & Technologie
- sAzure DevOps, JIRA, HP ALM, or similar test management tools
- .SQL for data validation and backend testing
- .API testing using Postman or similar tools
- .Knowledge of CRM integrations and web services
- .Preferred Qualification
- sExperience working in Airline, Aviation, Travel, or Hospitality domains
- .Exposure to Dynamics 365 Customer Engagement (CE)
- .Knowledge of Agile/Scrum methodologies
- .Understanding of reservation systems and CRM integrations
- .ISTQB certification is a plus
- .Educatio
- nBachelor's degree in Computer Science, Information Technology, Engineering, or related field
- .
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