Functional Analyst - D365

Role overview

Major accountabilities

• Define Q2C requirements and process objectives with commercial, finance, supply chain, and technology stakeholders.
• Develop functional specifications for quotations, sales orders, pricing, discounts, billing, invoicing, accounts receivable, and collections.
• Configure and support quote creation, order conversion, fulfillment coordination, invoice generation, payment processing, and revenue controls.
• Design and validate integrations with D365 F&O, Dynamics 365 Sales, third-party platforms, and downstream finance or reporting systems.
• Support testing, defect resolution, data validation, and UAT; identify workflow and control improvements.
• Maintain functional designs, configuration guides, test scripts, training materials, and project documentation.
• Train users, transfer knowledge, and provide ongoing functional support.

Requirements for success

• At least 5 years supporting or implementing D365 F&O, preferably in Q2C, O2C, Sales, Accounts Receivable, or related commercial finance processes.
• Strong experience in requirements gathering, business process analysis, functional design, documentation, presentation, and stakeholder communication.
• At least one completed end-to-end D365 F&O implementation or major Q2C/O2C enhancement.
• Solid understanding of Q2C capabilities, including quotations, orders, pricing, discounts, invoicing, accounts receivable, credit, collections, and integration with Dynamics 365 Sales or Commerce.
• Excellent oral and written communication and ability to explain functional concepts to business and technical audiences.

Flexible work schedule

• The employer describes its model as hybrid, emphasizing in-person teamwork and flexibility.
• The stated Wednesday office expectation and occasional additional office days apply to North American office-based associates.

About New Balance