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Frontline Training and Development Coordinator

Community Health Centers of South Central Texas
Gonzales, USA
Full-time
Mid
Onsite
Discovered 1 weeks ago

Full Job Posting

What You’ll Do

  • Train and coach new and existing frontline staff.
  • Conduct chart, registration, eligibility, and workflow audits to identify trends and training opportunities.
  • Turn audit findings and recurring challenges into practical training and coaching.
  • Partner with Lead CSRs and frontline teams to strengthen workflows and consistency across locations.
  • Support the rollout of new or updated policies, programs, systems, and workflows.
  • Keep training materials, competency tools, workflow guides, and procedures current and easy to use.
  • Share trends, compliance concerns, and improvement opportunities with Training and Development, Quality Improvement, and appropriate leadership.

What You’ll Bring

  • We’re looking for someone who is:
  • A strong communicator who genuinely enjoys teaching and developing others.
  • Knowledgeable about healthcare front office operations, registration, scheduling, eligibility, or similar functions.
  • Creative and willing to look for new and better ways to accomplish the work.
  • Comfortable providing one-on-one coaching and group training.
  • Detail-oriented and able to recognize patterns, trends, and opportunities for improvement.
  • Collaborative, approachable, and comfortable working with employees at different experience levels.
  • Able to balance technical accuracy and compliance with a positive, engaging approach to training.
  • Able and willing to travel regularly between CHCSCT locations. Travel is an essential requirement of this position.
  • Experience with electronic health records is preferred, and eClinicalWorks experience is a plus.
  • Ready to Make an Impact?
  • Every great patient experience starts with a frontline team that feels prepared and confident.
  • As our Frontline Training and Development Coordinator, you’ll have the opportunity to develop people, improve processes, and help create a stronger and more consistent frontline experience across CHCSCT.
  • If you love teaching, problem-solving, and helping others succeed, we want to hear from you!

Preferred Qualifications

  • Experience with electronic health records is preferred, and eClinicalWorks experience is a plus.

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