Front Office Team Member

First impressions are everything!

As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

Greet, check in, check out, respond to requests, and settle accounts while providing exceptional service

Take the initiative to add a personalized experience

Dealing with payments (credit cards and cash)

Communicate with guests by email and on the phone

Willing to work morning or afternoon shifts according to the needs of the business

Enrol our guests in Accor Loyalty Membership

Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel

Service focused personality is essential; experience is an asset

Dealing with guest complaints following Accor standards

Great communication with all departments

Making sure all important information is passed to the next shift and your colleagues

Assure the task list has been done

Being proactive in sorting-out problems

Working with Opera or related systems is a plus

Fluency in English

NOTE: The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role.

Employee benefit card offering discounted rates at Accor worldwide

Free and delicious meal breaks on duty

Complimentary stays in the UK and North Ireland

50% food discounts in our restaurants

Cycle-to-work scheme

Learning programs through our Academies

Opportunity to develop your talent and grow within your property and across the world!

Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Candidates must have the right to work in the UK

Mercure & ibis London Earls Court and Barnaby’s Restaurant & Bar provide guests with a warm welcome, spacious and comfortable accommodation with breath-taking views of the London skyline currently in the exciting process of a refurbishment with the aim to shift our hotel to a four-star hotel and new branding.

Our new goal is to find the right candidates to be part of this amazing modern, stylish and innovative 12-storey hotel.

The hotel is a very unique building resulting in a dual branding stylish and modern hotel with a combination of 3 and 4 product.

Our promise is caring and impeccable service.

We nurture real passion for service and achievement beyond limits.

Our mission is to make the impossible possible to realise your dreams.