Front Office Supervisor
Role Overview
Supports hotel front office operations and helps deliver memorable guest experiences.
Key Skills for This Role
Full Job Posting
Role overview
Supports hotel front office operations and helps deliver memorable guest experiences.
Responsibilities
- Assist in overseeing guest service, registration, room inventory, and adherence to front office policies and standards.
- Track guest satisfaction, address service issues, and guide improvements.
- Promote hotel services and use upselling tactics to support occupancy and revenue growth.
- Keep the team informed and provide training on hotel offerings, services, and local attractions.
- Welcome guests, respond to inquiries, and resolve concerns promptly.
- Review VIP reservations and ensure seamless check-in and check-out.
- Supervise and support team members, monitor performance, coach staff, and foster a positive, productive work environment.
Qualifications and values
- The description emphasizes hospitality, integrity, leadership, teamwork, ownership, accountability, urgency, and discipline.
About Hilton
Hilton describes itself as a global hospitality company focused on guest experiences and workplace culture.
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