Lobby Ambassador
About the Role
As a Lobby Ambassador, you are the heartbeat of the lobby experience. Your role goes beyond welcoming guests you’re spreading the light and warmth of hospitality by delivering memorable moments that enrich every stay. Every interaction is an opportunity to elevate the guest journey, ensuring each guest feels seen, valued, and genuinely cared for from the moment they step through the doors.
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Qualifications
- What It Takes to Make the Stay
- At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
- A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Responsibilities
- Here's what you'll do during a typical day:
- Deliver a warm lobby welcome — Greet guests with genuine warmth, offer immediate assistance, and guide them smoothly through the lobby experience, ensuring they feel comfortable and acknowledged from the moment they arrive.
- Support guest orientation — Assist guests by directing them to the right service points, providing clear information, and ensuring they understand available facilities, amenities, and hotel offerings.
- Provide hotel and local insights — Share knowledgeable recommendations about hotel services, dining options, wellness facilities, and local attractions to enrich the guest’s stay.
- Promote hotel experiences — Highlight signature experiences, special events, and unique amenities in a natural, conversational way that enhances guest engagement and encourages exploration.
- Create moments of delight — Anticipate guest needs, respond promptly to requests, and offer thoughtful gestures that elevate their experience from personalized greetings to proactive assistance.
- Maintain lobby atmosphere — Ensure the lobby remains welcoming, organized, and calm by monitoring guest flow, supporting queue management, and keeping the environment polished at all times.
- Coordinate with service teams — Work closely with Concierge, Bell Desk, Housekeeping, and Front Office to ensure seamless service delivery and quick resolution of guest needs.
- Handle guest concerns with care — Address issues with empathy, urgency, and professionalism, ensuring guests feel supported and valued throughout their stay.
About Hilton
Hilton is a global hospitality company that manages, franchises and leases hotels and resorts across a portfolio of brands.
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