Front Office Supervisor - Orthopedic Specialists
Role Overview
Responsible for supervising the daily activities of the clerical team members. Oversees the daily operations of the front office which includes scheduling of appointments, efficient flow of patients through the office and providing feedback related to manager. Advises patients and/or patient family members regarding insurance, billing, surgical and other issues or refers them to the appropriate team member who can help. Train or coordinate training of new front office employees.
Full Job Posting
Overview
Responsible for supervising the daily activities of the clerical team members. Oversees the daily operations of the front office which includes scheduling of appointments, efficient flow of patients through the office and providing feedback related to manager. Advises patients and/or patient family members regarding insurance, billing, surgical and other issues or refers them to the appropriate team member who can help. Train or coordinate training of new front office employees.
What you will do
- Assures that customer service is a focus of the practice. Provides supervision to front office staff. Uses information from patient satisfaction surveys to improve patient experience. Resolves concerns and responds to complaints related to front office operations.
- Assists patients regarding bills, insurance, and other issues. Refers to appropriate team member when unable to help personally.
- Ensures closing procedures and deposit is completed accurately.
- Oversees the completeness and accuracy of medical records for continuity of care and timely service.
Qualifications
- Education
- High School Diploma or GED, (Required)
- Associates Degree, Business or related field (Preferred)
- To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.
Experience
- 1 year Medical Office experience (Preferred)
- 1 year Coding experience (Preferred)
- 1 year Insurance experience (Preferred)
Preferred Qualifications
- Associates Degree, Business or related field (Preferred)
- 1 year Medical Office experience (Preferred)
- 1 year Coding experience (Preferred)
- 1 year Insurance experience (Preferred)
About Riverside Health System
Integrated health system serving the Virginia Peninsula.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Riverside Health System
Office Assistant/Call Center - Cardiology Specialists
Newport News, USA
Patient Access Representative (Labor Pool - Emergency Department)
Newport News, USA
Nursing Supervisor (RN) - Full Time - Nights - Mental Health
Hampton, USA
Patient Accounts Team Lead
Newport News, USA
Massage Therapist CIC
Newport News, USA
Office Assistant/Call Center - Cardiology Specialists
Newport News, USA
Monitor Tech (Labor Pool)
Newport News, USA
Office Assistant - Cardiology Specialists
Newport News, USA
Respiratory Therapy Clinical Specialist
Newport News, USA
Patient Access Representative (Labor Pool - Emergency Department)
Newport News, USA
Nursing Supervisor (RN) - Full Time - Nights - Mental Health
Hampton, USA