Patient Access Representative (Labor Pool - Emergency Department)
Role Overview
Responsible for registration of all patient types within their department.
Works daily reports and account work queues to ensure the integrity of registration data.
The Patient Access representative is responsible for the delivery of critical components of the Revenue Cycle; understanding regulatory compliance, maintaining patient safety through correct patient identification practices, and providing excellent customer service.
Full Job Posting
Experience
- 1 year Billing/Customer Service/Patient Registration (Preferred)
- Licenses and Certifications
- Certified Healthcare Access Associate (CHAA) - National Association of Healthcare Access Management (NAHAM) within 1 Year (Preferred)
- To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.
- Education
- High School Diploma or GED, (Required)
Preferred Qualifications
- 1 year Billing/Customer Service/Patient Registration (Preferred)
- Certified Healthcare Access Associate (CHAA) - National Association of Healthcare Access Management (NAHAM) within 1 Year (Preferred)
Responsibilities
- Obtains or validates patient information and registers patients into the software system, while providing a high level of customer service.
- Ensures all necessary demographic and financial data are obtained and documented into the system.
- Maintains patient safety through the correct patient identification practices. Maintains strict confidentiality in all matters relating to patient PHI.
- Works daily reports and account work queues to ensure the integrity of the registration data.
- Handles patient inquires related to registration.
- Calculates payment information, accepts funds and credit accounts accordingly for Time of Service collections.
- Ensures EMTALA rules and regulations are strictly adhered to when registering patients through the ED and Obstetrics.
- Completes forms and collects documents as needed based on the registration type.
About Riverside Health System
Integrated health system serving the Virginia Peninsula.
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