Front Office Supervisor - Hotel

Jackson Hospitality is seeking an experienced Guest Service Supervisor to support front office operations for our Hampton Inn & Suites and Home2 Suites hotel complex in Sacramento.

This is a hands-on leadership position for someone who understands hotel front desk operations and is ready to take greater ownership of the guest experience, team performance, and day-to-day operations.

You'll work directly alongside the front desk team, coach and train Guest Service Representatives, resolve guest concerns, coordinate group and VIP arrivals, and help ensure both hotels operate consistently and efficiently.

Provide hands-on leadership and supervision of front desk operations across both hotels

Work scheduled front desk shifts and provide coverage when operationally necessary

Coach, train, and support Guest Service Representatives

Lead shift huddles and communicate occupancy, arrivals, groups, VIPs, and operational priorities

Monitor arrivals, departures, reservations, room inventory, billing, and special requests

Resolve escalated guest concerns and service-recovery situations

Coordinate with Housekeeping and Maintenance to ensure room readiness and resolve operational issues

Review front desk checklists, logs, cash-handling documentation, and shift transitions

Support scheduling and staffing coverage based on occupancy and business needs

Review Night Audit processes and follow up on recurring errors or incomplete work

Monitor guest feedback and help identify opportunities to improve service

Coordinate with the Area Sales Team on groups, rooming lists, billing instructions, special requests, and VIP arrivals

Train and onboard new front desk team members

Reinforce attendance, punctuality, professionalism, and performance expectations

Support hotel leadership with operational projects and initiatives

Minimum 2 years of hotel front desk experience required

Previous Front Desk Supervisor, Lead Guest Service Representative, or similar leadership experience strongly preferred

Hilton and/or Marriott experience preferred

Experience with hotel property management systems such as PEP, FOSSE, or similar platforms

Strong guest-service and service-recovery skills

Ability to coach employees and provide clear, professional feedback

Strong organization, attention to detail, and follow-through

Ability to remain calm and make sound decisions during busy operations and guest escalations

Dependable attendance and punctuality

Ability to work mornings, evenings, overnight shifts, weekends, and holidays based on operational needs

This is a working supervisor position , not a primarily administrative role. The Guest Service Supervisor maintains a regular presence at the front desk and works directly with the team while also providing leadership, coaching, operational oversight, and follow-up.

The position supports both the Hampton Inn & Suites and Home2 Suites within the same hotel complex . The hotels are located next to one another and movement between them is within the complex; driving between properties is not required.

If you're an experienced hotel front desk professional ready to take the next step in leadership, we encourage you to apply.

Apply today to join Jackson Hospitality Management and help lead the guest experience across our Sacramento hotel complex.

Jackson Hospitality, LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law. Reasonable accommodations are available throughout the application and employment process.