Front Office Manager

Job Description

• Ensures prompt, courteous and accurate service to all guests, so as to maximize customer satisfaction.
• Responsible for the organization of work within the department including assignments, time schedules and vacations to ensure optimum utilization of manpower.Participates in the development, implementation and review of the policies, procedures, practices and standards.
• Optimizes the efficient usage of room inventory by monitoring, control and feedback to support the departments.
• Recommends changes in methods, equipment or Employees so as to improve departmental standards and productivity.
• Front office Manager monitors key performance indicators for the department and takes corrective action liaise with the Director of rooms.
• Ensures adherence to company and hotel policies by all departmental employees.
• Ensures norms, procedures and systems for safety and security of guest belongings (e.g. lockers, left luggage etc.) are efficiently followed and monitored so as to ensure maximum comfort levels.
• Monitors billing procedures to ensure accurate payment thereby maximizing organizational profitability.
• Ensures adherence to all statutory requirements by the Front Office.
• Ensures all front Office documents & records are maintained as per operational / organizational requirements.
• Ensures all Front Office areas are neatly maintained at all times as per norms, hygiene, and efficiency, cleanliness and safety standards.
• Responsible for the efficient handling of all the Room Reservations & their processing thereafter.
• Conduct Briefing Sessions regularly.
• Familiarity with all Front Desk and Cashiering functions.
• Responsibility towards guest ledger, long stays guests and pay masters.
• Greet and welcome VIP guests upon their arrival and escort them to their rooms.
• Identifies training needs, plans activities and oversees their implementations for all FO sections.
• Assist in the preparation of the annual budget and manning guide and manages within budgetary guidelines.

Qualifications